GUCCI - Client Advisor

Role Mission

Founded in Florence, Italy, in 1921, Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship.

 Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Reporting to the Team Manager, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.

Key Accountabilities

Sales and Client Service

- Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication

- Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty

- Proactive achievement of monthly sales objectives

- Follow-up on client enquiries and requests, including after sales services, proactively and independently

- Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs.

- Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information.

- Exercise team work and collaboration to ensure that client needs are placed at top priority

Visual Merchandising Management

- Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines

Operations

- Adhere to all in-store SOPs

- Assist with cashiering and daily closing settlement

- Stocks receiving and packing in the respective categories assigned

- All other related duties as assigned by the Store Manager

Inventory Control

- Conduct category scans for inventory purposes

- Assist with stock maintenance and cycle counts

- Replenish of display merchandise as required

Key Requirements

- Min. 2-3 years of experience in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion.

- Well-groomed with a pleasant disposition.

- Customer service oriented and driven in sales

- Inquisitive mindset with the ability to engage

- Independent individual with strong decision making skills

- Passionate in growing a career within the luxury fashion industry.