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09/12/2025
GUCCI Client Advisor
Gucci - Regular
MUMBAI - India
Role Mission
Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation under the leadership of CEO Stefano Cantino.
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.
As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship.
Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.
Reporting to the xx, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.
Key Accountabilities
Serve customers accordingly with Gucci selling ceremony.
Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage.
Guarantee cross and up-selling for all product categories
Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing a passion for fashion and luxury products
Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease
Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
Ensure the achievement of individual and Store goals, enhancing and developing the business
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
Contribute to managing the visual display of the products in accordance with Gucci visual standards
Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures
Ensure the products' replenishment and physical inventory of merchandise
Follow Company grooming, according with Gucci standards and policies
Requirements :
Functional
Proven experience in a similar role within fashion retail companies
Proven ability to drive and exceed individual and store result
Deep passion for fashion and luxury
Excellent commercial awareness and customers attitude
High flexibility and ability to adapt to different customers
Team-player mentality
Strong communication skills
Ability to work in a fast moving and dynamic environment
Luxury product knowledge
Key challenges
The role involves a high number of stakeholders (internal and external) and requires influencing skills.
Agility in the approach and in reviewing priorities, in line with the business needs
Balancing a global approach with local needs
We believe in people able to shape their dreams into something meaningful for our community and the fashion world.
So we’d like to welcome our new member to a purposeful place, where passion and talent will hopefully make a real difference.
Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.