BOTTEGA VENETA - Client Advisor

MISSION – The Client Advisor, reporting to the Assistant Store Manager or Store Manager, delivers exceptional customer service, drives sales, and embody the brand's values. They achieve this by building long-term client relationships and maintaining in-depth product knowledge. Additionally, they support store operations and collaborate with the team to ensure a seamless and luxurious shopping experience.

Key Accountabilities:

SALES AND CLIENT EXPERIENCE

Achieve Sales Targets: Strive to meet and exceed sales goals in alignment with company strategy.

Time Management: Efficiently manage time to complete tasks and responsibilities.

Brand Representation: Uphold and embody the Bottega Veneta brand image in all interactions

Engaging Service: Deliver an exceptional and emotional client experience, adhering to Bottega Veneta's Client Journey standards.

Client Information Management: Collect and update client data to optimize CRM usage.

Clienteling Culture: Foster strong, long-term relationships with clients, embracing the clienteling culture.

STYLING AND STORE OPERATIONS

Luxury and Trends: Possess a deep understanding of luxury, collections, and current fashion trends.

Silhouettes and Alternatives: Work with silhouettes and suggest alternative items to enhance client discovery of the collection.

Confident Styling Advice: Provide confident styling advice, reflecting the brand's creative vision.

Stock Management: Maintain organized stock, monitor deliveries and availability, and promptly communicate out-of-stock items and other relevant information.

Policy Adherence: Apply company policies, procedures, and guidelines consistently

Performance KPIs: