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 | Kering

Alexander McQueen

McQueen si distingue per l'espressione dell'individualità, della forza sovversiva e della potenza creativa.&nbsp;

La storia

Seán McGirr

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Hai una passione per l’universo del Lusso?Lavora con noi! Fai clic sotto per scoprire le opportunità di lavoro offerte dalla Maison McQueen.

We are looking for a Client Advisor for our store in Harrods.The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the McQueen clientele.How will you contribute?<ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Follow Company grooming, accordingly with McQueen standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul>Required Skills<ul><li>You will be able to demonstrate the desired McQueen behaviours </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Ability to be mobile for extended periods of time</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury house founded by Lee Alexander McQueen. Established in London in 1992, the house joined the Kering Group in 2001 and has been under the creative direction of Seán McGirr since December 2023.
 
From its inception, McQueen has been defined by its expression of individuality and subversive strength, pushing the boundaries of British tailoring traditions. Today, with a design studio and atelier based in London, the house upholds its foundational values, known for its uncompromising creative vision and incisive tailoring.

At McQueen, we live and breathe a culture defined by our key Behaviours:

•	Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 
•	Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
•	Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 
•	Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours: <ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.  </li></ul><ul><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals. </li></ul><ul><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.  </li></ul><ul><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.   </li></ul>How will you contribute? The Executive Assistant has a fundamental role in supporting the President and CEO of McQueen Americas to achieve and perform in terms of efficiency but also in supporting a sincere and direct relationship with internal teams and outside partners. The Executive Assistant will need to work closely with all direct reports, their assistants, and their teams, but also with McQueen’s worldwide headquarters in London to rapidly develop trust as the basis for an efficient collaboration.Key Accountabilities:<ul><li>Provide accurate, efficient, and seamless high-level administrative support to the President.</li><li>Manage complex calendars, prioritizing and scheduling internal and external meetings and conference calls across multiple time zones.</li><li>Prepare and support internal and external meetings, including welcoming guests and coordinating logistics.</li><li>Handle confidential correspondence and sensitive information with discretion.</li></ul><ul><li>Organize comprehensive domestic and international travel arrangements, including flights, accommodations, visas, transportation, transfers, and meeting schedules.</li><li>Manage monthly expense reports in accordance with the company’s Expense Policy.</li><li>Review and approve expense claims submitted by direct reports.</li><li>Review and approve regional travel requests.</li><li>Oversee corporate card reporting and communication.</li></ul><ul><li>Lead the preparation of business documentation, including presentations, meeting agendas, and travel itineraries.</li><li>Ensure all materials are ready ahead of key business meetings.</li><li>Complete weekly and monthly retail reporting for stores, as well as client advisor performance.</li></ul><ul><li>Work closely with teams across PR, CRM, Merchandising, HR, and Finance to provide support where needed:<ul><li>PR: Compile clippings for key events (e.g., fashion shows, Met Gala).</li><li>CRM: Assist with event coordination and reporting.</li><li>Merchandising: Support Friends &amp; Family Sale logistics.</li><li>HR: Track and report client advisor performance against targets. Assist in onboarding where needed to the corporate &amp; retail teams.</li><li>Finance: Coordinate travel and expense approvals.</li></ul></li></ul>Office Management:<ul><li>Oversee daily office operations, including maintaining office supplies, equipment, and facilities to ensure smooth day-to-day functioning.</li><li>Ensure a clean, organized, and professional office environment; manage vendor relationships and supervise office maintenance.</li><li>Coordinate monthly office events, team meetings, and functions, including logistics, catering, and material.</li><li>Manage office budget, expenses, and purchasing, ensuring all financial operations align with the company&#39;s policies.</li><li>Serve as the main point of contact for building management, security, and other office service providers</li></ul>Required Skills: <ul><li>5–10 years of experience as an Executive Assistant, including a minimum of 4 years supporting a President/CEO within a multinational company, ideally in the Luxury industry.</li><li>At least 4 years of direct experience supporting executive leadership at the highest level.</li><li>3&#43; years of Office Management experience may also qualify, demonstrating strong organizational and operational capabilities.</li><li>Proficient in all key administrative tools and digital platforms, including Microsoft Word, Excel, PowerPoint, and web browsers.</li><li>Advanced Excel proficiency is essential — must be confident working with formulas, pivot tables, and other complex functions.</li><li>Exceptional written and verbal communication skills, with the ability to produce content aligned with luxury brand standards.</li><li>Strong interpersonal skills, able to build trust and maintain respectful relationships across all levels of the organization.</li><li>Highly accountable and credible, with a strong sense of confidentiality, attention to detail, and compliance.</li><li>Demonstrates a strong work ethic, capable of multitasking and working efficiently in a fast-paced environment.</li><li>Flexible, adaptable, and reliable with a proactive approach to anticipating needs and delivering high-quality support.</li><li>Extremely organized and structured, ensuring seamless execution of tasks and responsibilities.</li><li>Effective team collaborator, able to communicate and coordinate with company leaders and their teams across departments.</li></ul>Salary Range: $90,000 - $110,000/yearKering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.</li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.</li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.</li></ul>How will you contribute?The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele.<ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Follow Company grooming, accordingly with AMQ standards and policies Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours</li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Ability to be mobile for extended periods of time</li><li>Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis</li></ul>Salary Range: $23.00 - $25.00/hourKering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

We are looking for a Client Advisor/Russian Speaker for our store in Harvey Nichols Dubai.The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the McQueen clientele.How will you contribute?<ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Follow Company grooming, accordingly with McQueen standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul>Required Skills<ul><li>You will be able to demonstrate the desired McQueen behaviours </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Ability to be mobile for extended periods of time</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

McQueen

La storia

Seán McGirr

Scopri le offerte di lavoro di McQueen

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