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 | Kering

Fondata a Firenze nel 1921, la Maison è nota per le sue creazioni eclettiche e contemporanee espressione dell’eccellenza artigianale italiana, insuperabili in termini di qualità, cura dei dettagli e design innovativo.

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<div><div>Key Accountabilities</div></div><div><div><div><div><ul><li>Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities</li><li>Effectively uses cross- and upselling techniques to maximize sales opportunities</li><li>Creates an engaging and emotional client experience, offering best in class service. Hosts the client in line with hospitality guidelines and welcome techniques</li><li>Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store</li><li>Combines styling knowledge with the ability to mix-and-match products to best serve the client</li><li>Develops local and international client base and seeks to recruit and develop top clients</li></ul>Key Requirements<ul><li>Some experience working in a high-end luxury/fashion brand or hospitality</li><li>Proven track record in achieving sales targets and develop clients</li><li>Passion for and sound knowledge about Gucci and luxury fashion</li><li>Works productively in a high-pressure, fast-paced environment</li><li>Fluent in English, any additional languages would be a plus</li><li>Ability to work varied hours/days, including weekends as needed</li></ul>Gucci is made of people who are diverse, talented and unique. You&#39;re invited to come and show us the Dream-maker that you are.</div></div></div></div>

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

We are looking for Client Advisors to join our team in Selfridges on a full time, permanent contract.

Please note that we are currently operating a four-day working week across all departments (40 hours in 4 days).

Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Role Mission As a GUCCI Macy&#39;s Herald Square Operations Manager, you will be responsible for leading the store operations team and/or the processes. In this role, you will ensure support to the business by overseeing an efficient stockroom(s) and accurate inventory and prioritize providing our clients with exceptional service by supporting the selling process as needed.  You will lead in the day-to-day operations management and as a store leader and partner along with the Store Director, you are expected to be proficient in all aspects of the business. Key Accountabilities Expectations <ul><li>Drive, direct, and develop operational excellence across all aspects of the store; </li><li>Assess and evaluate operations with a commercial mindset and propose strategic improvements; </li><li>Training new hires and existing staff on all operating policies and procedures; </li><li>Coach and develop direct reports in areas of operations, customer service and sales support; </li><li>Liaise with corporate departments such as Operations, Inventory Planning, Inventory Control, Accounts Payable, etc. as needed. </li></ul>Leadership <ul><li>Serving as a leader to the store team, partner with Store Director to execute all operational and service standards set forth by Gucci; </li><li>Responsible for creating a positive and united work environment amongst all staff; </li><li>Function as Manager on Duty in rotation, assist with floor coverage, process of client purchases, and open and close the store. </li></ul>Operations <ul><li>Provide overall support with the shipping and receiving process, report any issues to Store Director and take the necessary steps to resolve; </li><li>Ensure timely movement of merchandise as directed by the Store Director while adhering to all procedures and guidelines, including but not limited to transfers, and damages; </li><li>Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director; </li><li>Assist management to identify problems in operational processes and resolve them in a timely manner; </li><li>Maintain clear and accurate operations documents/procedures for reference purposes; </li><li>Communicate all discrepancies/issues immediately to management; </li><li>Process repairs and damages on a timely basis according to company guidelines; </li><li>Assist with physical maintenance of the boutique; </li><li>Place orders as needed for all supplies for the office and store. </li></ul>Key Requirements <ul><li>Minimum of 5 - 7 years of operations experience in retail, luxury retail, or service-related industry preferably in a supervisory role; </li><li>Bachelor’s Degree is preferred; </li><li>Excellent written and communication skills; </li><li>Ability to analyze information, identify business priorities, problem solve and manage multiple tasks in a fast-paced environment; </li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; </li><li>Excellent organizational skills; </li><li>Experienced with technology to utilize internal retail systems and shipping software programs; </li><li>Assist in the training of new Operations Manager in other locations and support teams; </li><li>Travel and assist in store openings, closures, and remodels within the region and surrounding markets. </li></ul>Key Behaviors to Amplify What We Do Explore Considerate Thinker <ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole </li></ul>Solutions Developer <ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions </li></ul>Deliver Accountable Achiever <ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions </li></ul>Agile Advocate <ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals </li></ul>Connect Connection Builder  <ul><li>Builds trust-based relationships across boundaries and encourages collaboration </li><li>Adapts own style to communicate impactfully </li></ul>People Enabler <ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness </li></ul>Build Continuous Learner  <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort </li></ul>Talent Builder  <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential </li></ul>Work Authorization <ul><li>Qualified candidates must have the proper work authorization to work in the United States </li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range - New York CityFor individuals assigned and/or hired to work in New York City, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $75,000 USD to $85,000 USD. EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

<div>Missions</div>Produit <ul><li>Développer une solide connaissance de l’histoire de la maison Gucci et de son patrimoine</li><li>Démontrer d’une excellente connaissance des produits</li><li>Veiller à la bonne tenue de la surface de vente et de la boutique conformément aux normes de présentations visuelles de la maison Gucci et du groupe.</li><li>S’assurer de la bonne présentation des produits dans le but de convaincre la clientèle : story telling</li><li>Maintenir une quantité suffisante et appropriée d’articles sur la surface de vente</li></ul>Communication <ul><li>Fournir un service exceptionnel à la clientèle en les accueillant selon les guidelines Gucci, en leur offrant des conseils personnalisés en fonction de leurs demandes et besoins</li><li>Favoriser la communication entre les membres de l’équipe et la clientèle</li></ul>Performance <ul><li>Atteindre ou dépasser ses objectifs de ventes tant au niveau individuel que ceux définis pour le département et pour la boutique</li><li>Réaliser ses objectifs KPI</li><li>Participer au service de retouche : prise de mesures, ajustements, gestion des réservations des clients, commandes et réception des articles</li><li>Aider à la reconstitution des stocks, à l’étiquetage et au rangement</li><li>Posséder une bonne connaissance et maîtrise de ses stocks</li><li>Effectuer les encaissements et tenir la caisse</li><li>Appliquer les procédures CRM pour développer le fichier clients de la boutique</li><li>Se conformer aux directives de sécurité de la boutique (prévention des vols et pertes)</li></ul>

Département : Retail
Manager : Team Manager / Directeur (trice) de boutique	
Statut : Employé			

Influente, innovante et progressive, Gucci adopte une approche résolument moderne de la mode. La Maison a redéfini le luxe pour le 21e siècle, renforçant ainsi sa position parmi les maisons de mode les plus désirables au monde. Éclectiques, contemporaines, romantiques, les produits Gucci incarnent l'excellence du savoir-faire italien et sont inégalés pour leur qualité et leur attention aux détails.
Gucci fait partie du groupe Kering, un leader mondial du prêt-à-porter et des accessoires, propriétaire d'un portefeuille de marques prestigieuses dans les secteurs du luxe, du sport et du lifestyle.

Finalité du métier

Le vendeur accueille la clientèle, lui vend un produit de luxe, et la fidélise dans le cadre de la politique commerciale définie par Gucci et en respectant l’esprit de la maison.

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Discover more about Gucci at www.gucci.com

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