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 | Kering

Fondata a Firenze nel 1921, la Maison è nota per le sue creazioni eclettiche e contemporanee espressione dell’eccellenza artigianale italiana, insuperabili in termini di qualità, cura dei dettagli e design innovativo.

La storia

Nel 2025, Demna è stato nominato Direttore artistico di Gucci.

Demna

Scopri le offerte di lavoro di Gucci

Hai una passione per l&rsquo;universo del Lusso? Lavora con noi!&nbsp; 
Fai clic sotto per scoprire le opportunit&agrave; di lavoro offerte dalla Maison Gucci.

Role MissionThe Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience.Key Accountabilities<ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;</li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;</li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;</li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;</li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;</li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;</li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Maintain a neat and organized understock and stock room;</li><li>Adhere to Gucci image standards and guidelines;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Bachelor’s Degree preferred;</li><li>3&#43; years of luxury fashion sales experience preferably in a similar role or customer service setting;</li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;</li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;</li><li>Strong organization and follow-up skills are essential;</li><li>Accuracy and attention to detail;</li><li>Candidate should be team-focused with a desire to collaborate effectively;</li><li>Ability to work in a fast moving and dynamic environment;</li><li>High flexibility and ability to adapt to different customers;</li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder<ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner<ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder<ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role MissionAs the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.Key Accountabilities<h1>Client Journey</h1><ul><li>Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely.</li><li>Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.</li><li>Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.</li><li>Develop client base by recruiting new clients and developing existing ones.</li><li>Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.</li><li>Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.</li><li>Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.).</li></ul><h1></h1><h1>Sales Excellence</h1><ul><li>Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.</li><li>Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.</li><li>Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.</li><li>Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.</li><li>Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.</li><li>Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.</li><li>Guide and inspire the client to make the best possible decision to buy the right product.</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.</li></ul><h1>Brand &amp; Product</h1><ul><li>Using knowledge of Gucci and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.</li><li>Proactively attend trainings to gain insights on product knowledge.</li><li>Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients’ segmentation to come up with the best possible solutions for our clients.</li><li>Combines styling knowledge with the ability to offer products to best serve the client.</li><li>Embody Gucci&#39;s philosophy, values, and lifestyle with an enthusiastic attitude.</li></ul><h1></h1><h1>Operational Excellence</h1><ul><li>Actively participate in all store operations such as stock maintenance, stock inventories, etc.</li><li>Adhere to all policies and procedures with a focus on loss prevention and operational excellence.</li><li>Accurately process all POS transactions and ensure accurate capture of client information.</li><li>Contribute to upholding the visual display of all products following Gucci visual standards.</li><li>Follow Company grooming guidelines at all times and according to Gucci standards and policies.</li><li>Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.</li><li>Manage general store administration and functionality.</li></ul>Key Requirements<ul><li>2&#43; years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.</li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.</li><li>High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li><li>Deep knowledge about and passion for fashion and luxury.</li><li>Excellent commercial awareness and client attitude.</li><li>High flexibility and ability to adapt to different clients and complex situations.</li><li>Strong communication skills.</li><li>Ability to work in a fast-moving and dynamic environment.</li></ul>Key Values for Ways of WorkingOur values define who we are, what we stand for and how we act towards one another.  We consider these our commitment to develop a stronger organization:We Are Inclusive<ul><li>We believe that diveristy in thought, background and skills enhances our capacity to create, collaborate and problem solve.</li></ul>We Are Respectful<ul><li>We believe that all people are worthy and deserving of being seen and heard, using kindness as the power to transform every room we walk into.</li></ul>We Are Responsible<ul><li>We believe that personal and professional growth thrives at the intersection of thoughtfulness and accountability.</li></ul>We Are Trustworthy             <ul><li>We believe that honesty, transparency, and integrity are the foundations for everything we do (essential to sustaining healthy, long-lasting relationships).</li></ul>Key Behaviors to Amplify What We Do Explore Considerate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.</li></ul> Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.</li></ul> Deliver Accountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions.</li></ul> Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals.</li></ul> Connect Connection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully.</li></ul> People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness.</li></ul> Build Continuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.</li></ul> Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential.</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – CaliforniaFor individuals assigned and/or hired to work in California, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $16.50 USD.Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Benefits include: <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Paid Time Off (PTO)</li><li>401K</li></ul>EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role MissionThe Gucci Senior Operations Controller is responsible for providing operational support to the business by overseeing an efficient stockroom to ensure accurate inventory and the ability to prioritize the process of providing clients with exceptional service by supporting the selling process as needed.Key AccountabilitiesOperations<ul><li>Execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve;</li><li>Ensure timely movement of merchandise as directed by Store Director or Operations Manager  while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;</li><li>Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or  Operations Manager;</li><li>Develop and share ideas to increase efficiency and reduce operational costs;</li><li>Support the team in the selling process, ensuring the highest level of client experience;</li><li>Print and ticket merchandise, returns, and price adjustments;</li><li>Process repairs and damages on a timely basis according to company guidelines;</li><li>Assist with physical maintenance of the boutique when needed;</li><li>Pack, handle, and store merchandise according to Gucci standards;</li><li>Support store initiatives and projects on an as needed basis;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Minimum 2-3 years of retail experience, luxury or contemporary preferred;</li><li>Supervisory experience a plus;</li></ul><ul><li>Excellent written and communication skills;</li><li>Previous experience in retail or other service-related industry is preferred;</li><li>Ability to analyze information, identify business priorities, and problem solve;</li><li>Works with a high degree of integrity and strong ethic;</li><li>Ability to manage multiple tasks in a fast-paced environment;</li><li>Excellent organizational skills and attention to detail;</li><li>Experienced with technology to utilize internal retail systems and shipping software programs;</li><li>Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;</li><li>Team player attitude.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

<div>Role Mission</div><div></div><div>As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.</div><div>You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.</div><div></div><div>Key Accountabilities</div><div></div><div>Team</div><ul><li>Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;</li><li>Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;</li><li>Assist in the development and growth within your team;</li><li>Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.</li></ul><div></div><div>Client</div><ul><li>Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;</li><li>Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;</li><li>Attract new clients by being a Brand Ambassador through networking within the community;</li><li>Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.</li></ul><div></div><div>Operations</div><ul><li>Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Support the daily operations of the store when management is not present;</li><li>First point of contact should a difficult client issue arise.</li></ul><div></div><div>Key Requirements</div><ul><li>Sales management experience in retail, luxury retail, or service-related industry preferred;</li><li>Bachelor’s Degree in a related field is preferred;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul><div></div><div>Key Pillars for Ways of Working</div><ul><li>Execute the mission of the role with a Radically Client-Centric mindset</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors</li></ul><div></div><div>Key Behaviors to Amplify What We Do</div><div>Explore</div><div>Considerate Thinker</div><ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul><div>Solutions Developer</div><ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul><div>Deliver</div><div>Accountable Achiever</div><ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul><div>Agile Advocate</div><ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul><div>Connect</div><div>Connection Builder</div><ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul><div>People Enabler</div><ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul><div>Build</div><div>Continuous Learner</div><ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul><div>Talent Builder</div><ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul><div>Work Authorization</div><ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul><div></div><div>Accessibility</div><div></div><div>Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are  interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>. </div><div></div><div>When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.</div><div></div><div>EOE M/D/F/V</div>

Gucci

La storia

Demna

Scopri le offerte di lavoro di Gucci

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