Kering

Maisons

Couture et Maroquinerie

McQueen

CONTACTEZ-NOUS

MENTIONS LÉGALES

CRÉDITS

POLITIQUE DE CONFIDENTIALITÉ

ACCESSIBILITE : NON CONFORME

Creativity is our Legacy

Notre stratégie

Rapport d’activité

Kering en bref

Découvrez Kering

Notre histoire

Le 40, rue de Sèvres

Kering, de granit et de rêves

Culture et Patrimoine

Conseil d'administration

Comité exécutif

François-Henri Pinault

Éthique et conduite des affaires

Notre gouvernance

Empowering Women

Kering Foundation

Women In Motion

Kering for Women

Nos actualités

Kering Highlights

Gucci

Saint Laurent

Bottega Veneta

Balenciaga

Brioni

Boucheron

Pomellato

DoDo

Qeelin

Joaillerie

Ginori 1735

Kering Eyewear

Kering Beauté

Autres

Notre Groupe

Nos Maisons

Notre vision du luxe

Découvrez-nous

Travaillez avec nous

Imaginez votre parcours

Trouvez votre équilibre

Faites la différence

Préparez votre futur

Les programmes Kering Keys

Exprimez votre talent

Partagez notre quotidien

Trouvez votre futur job

Feuille de route 2017 - 2025

Gouvernance

Un engagement historique

Façonner le luxe de demain

Notre EP&L

Informations ESG

Performance ESG 

Mesurer notre impact

Stratégie climat

Réduire

Restaurer et régénérer

Limiter le changement climatique

Stratégie biodiversité

Stratégie eau 

Fonds Régénératif pour la Nature

Bien-être animal

Préserver la planète

Droits humains dans la chaîne d'approvisionnement

Soutenir les femmes dans la chaîne de valeur

Préserver nos savoir faire

L'humain au coeur de la chaîne de valeur

Ambition circularité

Matières premières

Plateformes d'innovation

Processus de production

Nouveaux business models

Upcycling, recyclage et régénération

Innover pour demain

Actualités

Agenda

Publications et vidéos

Actualités et ressources

Gouvernement d'entreprise

Répartition du capital

À propos de Kering et chiffres clés

Kering en bourse

Publications

Information réglementée

Être actionnaire

Vos publications

Assemblée générale

Informations actionnaires

Financement et autres informations

Agenda financier

Contacts actionnaires

Dossiers thématiques

Logothèque

Ressources

Contacts

 | Kering

Alexander McQueen

McQueen se distingue par son expression de l’individualité, d’une force subversive et d’une puissance brute. &nbsp;

Histoire

Seán McGirr

Voir toutes les offres d’emploi McQueen

Découvrez les offres d’emploi McQueen

Passionné par l’univers du Luxe, rejoignez-nous !&nbsp; Cliquez ci-dessous pour découvrir toutes les opportunités de carrière au sein de la Maison McQueen.&nbsp;

At McQueen, we live and breathe a culture defined by our key Behaviors:<div><div><div><div><ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?The McQueen Store Manager will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. This role is responsible for setting up and implementing the strategy and vision for the store, providing recommendations and improvement plans based on store results.The ideal candidate must perform with a high level of integrity and take full ownership of the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation. The Store Manager leads by example and guarantees excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. They will drive excellence in all Client touchpoints through empowering and developing the store team.Leading the business <ul><li>Drive team to exceed Financial targets and maximize sales performances, contributing to the success of the entire store</li><li>Propose and develop action plans, through careful analysis of store performance.</li><li>Communicate with the team the company set KPI’s and identify strategies to ensure performance standards are met.</li><li>Represent the Company within the local market, identify opportunities to increase foot flow, attract new Clients, and build loyal relationships with the brand.</li><li>Be present on the sales floor, ensuring highest standard of approach and service to Clients.</li><li>Foster the omni channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients. </li><li>Meet store operating budgets by monitoring store expenses</li><li>Provide effective product feedback based on store needs, and participate in the buying session when requested</li><li>Proactively follow current competitors and fashion trends, industry news and new innovations in technology.</li><li>Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy; partner with the appropriate internal departments for support</li></ul>Client Development<ul><li>Place the client above all. Lead by example to create a welcoming environment and to ensure the Team strives to meet the Client’s every need and request</li><li>Foster a client centric mindset developing and maintaining solid Client relationships and enforce meaningful after sales experiences to increase customer loyalty</li><li>Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients</li><li>Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events</li><li>Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting. </li><li>Foster a strong private appointment culture among the team</li><li>Collaborate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client</li></ul>Performance and Team development <ul><li>Oversee annual review process for all store employees and set annual employee goals  </li><li>Cascade relevant information from the business in an efficient way to ensure team alignment</li><li>Conduct monthly coaching sessions with team members to review performance and provide constructive, timely feedback </li><li>Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping. </li><li>Ensure a consistent and branded onboarding experience for all new hires</li><li>Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service</li><li>Partner with Retail Manager and Human Resource Manager for all employee relations issues to ensure effective resolution. </li><li>Act as a strong staff motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment. </li><li>Be a role model of House Code of Behaviors and ensure team abides by them</li><li>Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates</li><li>Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures  </li><li>Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Manager and Human Resource Manager to define the correct development processes</li><li>Ensure strong cooperation between front and back of house to guarantee efficient operations</li></ul>  Store Operations <ul><li>Adhere to and enforce all company policies and procedures</li><li>Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement polices</li><li>Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target </li><li>Oversee the processing of daily incoming and outbound merchandise requests and shipments</li><li>Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees</li><li>Support and maintain visual merchandising standards set by headquarters</li><li>Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters</li><li>Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures. </li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired McQueen behaviors </li><li>Significant sales management experience in retail, luxury retail, or service-related industry</li><li>Proven ability to drive store performance</li><li>Commercial awareness and strong business acumen, including key retail performance indicators</li><li>Coaching and development skills</li><li>Strong analytical skills</li><li>Entrepreneurial spirit </li><li>Strong budget management experience </li><li>Strong verbal and written communication skills and excellent organizational skills. </li><li>Being confident in public speaking and engaging with external stakeholder </li><li>Ability to manage competing priorities in a fast-paced environment. Open to change and new way of working</li><li>Able to manage pressure and maintain a positive working environment </li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook</li><li>Flexibility to work a retail schedule which will include evenings, weekends and holidays. </li><li>Ability to effectively create, manage and adhere to deadlines</li><li>Ability to be mobile for extended periods of time </li><li>Passion for the Fashion Industry</li><li>Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.</div></div></div></div>

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the client advisor will take full ownership of the exclusive relationships of the McQueen clientele.<div>How will you contribute?<ul><li>You will be able to demonstrate the desired McQueen behaviours.</li><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritage.</li><li>Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products.</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.</li><li>Contribute to the visual display of the products in accordance with McQueen visual standards.</li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures.</li><li>Follow Company grooming, accordingly with McQueen standards and policies.</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store.</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store.</li><li>Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools.</li><li>Strengthen Client loyalty by participating in the Department or Store’s clientelling initiatives.</li><li>Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures.</li><li>Operate with the highest level of care and respect for the product.</li><li>Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.</li></ul>Required Skills:<ul><li>Proven experience in a similar role within fashion retail companies.</li><li>Fluent in Italian and English.</li><li>Proven ability to drive and exceed individual and store KPIs.</li><li>Excellent commercial awareness.</li><li>Team-player mentality.</li><li>Strong verbal and written communication skills.</li><li>Strong selling skills and ability to overcome objections.</li><li>Customer centric approach and an entrepreneurial spirit.</li><li>Ability to work in a fast moving and dynamic environment.</li><li>Luxury product knowledge.</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. </div>

McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At McQueen, we live and breathe a culture defined by our key Behaviours:

•	Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 
•	Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
•	Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 
•	Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the client advisor will take full ownership of the exclusive relationships of the McQueen clientele.<div>How will you contribute?<ul><li>You will be able to demonstrate the desired McQueen behaviours.</li><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritage.</li><li>Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products.</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.</li><li>Contribute to the visual display of the products in accordance with McQueen visual standards.</li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures.</li><li>Follow Company grooming, accordingly with McQueen standards and policies.</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store.</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store.</li><li>Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools.</li><li>Strengthen Client loyalty by participating in the Department or Store’s clientelling initiatives.</li><li>Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures.</li><li>Operate with the highest level of care and respect for the product.</li><li>Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.</li></ul>Required Skills:<ul><li>Proven experience in a similar role within fashion retail companies.</li><li>Fluent in Italian and English.</li><li>Proven ability to drive and exceed individual and store KPIs.</li><li>Excellent commercial awareness.</li><li>Team-player mentality.</li><li>Strong verbal and written communication skills.</li><li>Strong selling skills and ability to overcome objections.</li><li>Customer centric approach and an entrepreneurial spirit.</li><li>Ability to work in a fast moving and dynamic environment.</li><li>Luxury product knowledge.</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.</div>

McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At McQueen, we live and breathe a culture defined by our key Behaviours:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>Your opportunity As an Allocation &amp; Shipping Planner, you will be a key member of the Customer Service team, focusing on efficiently managing the allocation of products received from production. You will follow the Supply Chain and business guidelines to ensure alignment with stakeholder requirements and coordinate shipments to ensure timely distribution. This role offers an exciting opportunity to contribute to the planning and execution of shipments for a globally recognised luxury brand.How will you contribute?<ul><li>Manage Product Allocation &amp; Distribution – Oversee the efficient allocation and distribution of products, and ensuring timely store replenishment, using our internal allocation and shipment tools.</li><li>Plan Shipments – Coordinate the shipment of products from the central warehouse to various regions and indirect customers (wholesalers), ensuring all business and customer service needs are met.</li><li>Ship to Direct &amp; Indirect Customers – Assign, value, and ship products to Directly Operated Stores (DOS) and wholesale clients, ensuring accurate processing and timely delivery.</li><li>Monitor Orders for Accuracy – Proactively monitor orders entering the system to identify and prevent errors before order release.</li><li>Collaborate on Delivery Targets – Work with the Brand Supply Chain team to define delivery targets and ensure alignment with business needs.</li><li>Handle Special Shipments – Plan and manage the shipping for special product launches, ensuring urgent shipments are processed efficiently.</li><li>Create Picking Lists – Provide the warehouse team with picking lists that align with distribution rules, logistics requirements, and compliance with customs and tax regulations.</li><li>Serve as Warehouse Operations Liaison – Act as the main point of contact between the Customer Service team and Warehouse operations, ensuring smooth communication and issue resolution.</li><li>Coordinate Volumes &amp; Distribution – Collaborate with the Distribution Planning and Warehouse teams to identify expected shipment volumes and ensure capacity aligns with operational needs.</li><li>System &amp; Technical Support – Serve as the go-to person for the order and inventory management tools, collaborating with system and technical teams to troubleshoot and enhance performance.</li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours.</li><li>Experienced in Allocation &amp; Shipping Planning – At least 3 years of experience in supply chain planning or customer service, ideally in the fashion or luxury industry.</li><li>Tech-Savvy &amp; Data-Driven – Expertise in Microsoft Office, particularly Excel; familiarity with AS400 and SAP is a plus.</li><li>Supply Chain Knowledge – A solid understanding of supply chain processes and replenishment logic, ensuring smooth operations.</li><li>Detail-Oriented &amp; Accurate – An excellent communicator with a strong eye for detail and a commitment to high accuracy in all tasks.</li><li>Flexible &amp; Proactive – A proactive problem solver who thrives in a fast-paced, dynamic environment and can adapt to changing priorities.</li><li>Independent &amp; Team-Oriented – Able to work independently, manage multiple tasks, and contribute to a team environment under pressure.</li><li>Fluent in English &amp; Italian – Both written and spoken</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Family Group Description - Supply Chain:
Gathers pre- and post-production cycle jobs in fields such as resource planning, order management, logistics and distribution, warehousing and aftersales repair services.

Job Family Description -After Sales and Customer Service:
Responds promptly to customer inquiries, with in-depth knowledge of products, services and processes. Communicates with customers through various channels. Keeps records of customer interactions, transactions, comments and complaints in order to improve customer service efficiency and ensure a high level of customer satisfaction.

Sub-Job Family Description - Customer Service:
Serves as the first point of contact between sales, supply chain/logistics and manufacturing staff in order to deliver seamless customer service.

McQueen

Histoire

Seán McGirr

Découvrez les offres d’emploi McQueen

MCQUEEN Store Manager, Bal Harbour

McQUEEN Client Advisor

McQUEEN Client Advisor

MCQUEEN Allocation and Shipping Planner