GUCCI Operations Controller - Toronto Premium Outlet

Key Accountabilities 

Operations 

• Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve; 

• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages; 

• Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner; 

• Maintain clear and accurate operations documents/procedures for reference purposes; 

• Submit all 8300 and tax-exempt forms as received; 

• Communicate all discrepancies/issues immediately to management; 

• Process repairs and damages on a timely basis according to company guidelines; 

• Assists with physical maintenance of the boutique; 

• Place orders as needed for all supplies for the office and store; 

• Ensure compliance with company standards, procedures, and security guidelines. 

Inventory 

• Ensure an accurate and organized store inventory at all times;

• Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager. 

Key Requirements 

• Bachelor’s Degree preferred; 

• Experience with technology to utilize internal retail systems and shipping software programs; Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes; 

• 1 year of administrative or stock experience; preferably in a luxury environment; 

• Strong attention to detail and ability to multitask; 

• Familiar in Microsoft Word and Outlook; 

• Flexibility to work a retail schedule, which will include evenings, weekends, and holidays. 

Key Pillars for Ways of Working 

•  Execute the mission of the role with a Radically Client-Centric mindset 
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working 
• Be Relentlessly Creative and approach challenges with an innovative mindset 
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors 

Key Behaviors to Amplify What We Do 

Explore 

Considerate Thinker 

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole 

Solutions Developer 

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions 

Accountable Achiever 

• Actively gets things done, raising the bar for performance, and taking accountability for own actions 

Agile Advocate 

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals 

Connect 

Connection Builder  

• Builds trust-based relationships across boundaries and encourages collaboration 

• Adapts own style to communicate impactfully 

People Enabler 

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness 

Build 

Continuous Learner  

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort 

Talent Builder  

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential 

EOE M/D/F/V