POMELLATO Customer Service Advisor (Maternity Cover)

About us:

Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality.

Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

How you will contribute:

You will join the Customer Service department and will support the team being involved in the following main activities:

• build up or maintain the relationship with the wholesale Pomellato partners;

• manage the partner order portfolio for both brands through the order taking and order monitoring;

• proactively plan, for each client,  the order shipment and invoicing, based on the stock availability and priority of merchandise allocation;

• support the Area Manager in several activities to empower the high standard quality level of service;

• facilitate the client requests addressing them to the other department, especially for the After Sale service tracking the Jewels repairs;

• to monitor each client KPI and sell out and sell in reports.

Who you are:

• Fluent in English, French and possibly Spanish;

• Master’s Degree;

• Positive and proactive attitude, strong organizational and time management skills;

• Ability to meet deadlines in a fast paced environment;

• Excellent computer skills, proficient in MS Office.

Why work with us?

 This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.