KERING SIGNATURE Senior Client Advisor

About us

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

We are currently seeking a bright member for our Kering Signature team.

Your opportunity

The goal of this role is to be part of the team to support our brands through Ecommerce project..

How you will contribute
Within the Client Service of Kering Group and reporting to a team leader, Senior Client advisors are committed to :

• Understand and drive individual and team KPI’s such as Sales target, Service Quality, Clienteling and AI Utilization

• Lead by example as an expert in Client Inquiry Management and Sales, demonstrating best practices

• In collaboration with managers, support the team in implementing initiatives to achieve goals, influencing peers with proactive and positive mindsets.

• Serve as first point of escalation for daily operational issues or questions, consulting with manager when necessary for decision-making

• Conduct regular Quality Assurance Reviews in calibration with manager

• Act as Brand ambassador, mastering Brands’ e-commerce and Retail Excellence standards, Product knowledge Brand and DNA

• Build trust-based relationships with clients by delivering personalized services

• Collect and share Client feedback to enhance Client Experience and contribute to Group’s strategy.

Who you are

• Sales expert with a strong commercial mindset, ability to guide a small team to achieve performance targets

• Demonstrates strong relationship-building skills, with experience in Complaint Handling and Problem-solving skills

• Quick to adapt to management direction, proactively translating initiatives into action without delay

• Influences peers through Positive, Resilient and Flexible mindset

• Strong Multi-tasking and Time Management skills in complex, dynamic environments

• Fluent in Japanese, with business level English proficiency

• Digitally proficient, with experience using ai and Microsoft Office(Excel, Powerpoint)

Why work with us?

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.