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 | Kering

Alexander McQueen

McQueen is distinctive for an expression of individuality, subversive strength and raw power.

History

Seán McGirr

Discover McQueen job offers

Are you passionate about Luxury? Join our team today! Click below to discover all our job opportunities at McQueen.&nbsp;

We are looking for a Client Advisor/Russian Speaker for our store in Harvey Nichols Dubai.The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the McQueen clientele.How will you contribute?<ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Follow Company grooming, accordingly with McQueen standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul>Required Skills<ul><li>You will be able to demonstrate the desired McQueen behaviours </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Ability to be mobile for extended periods of time</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury house founded by Lee Alexander McQueen. Established in London in 1992, the house joined the Kering Group in 2001 and has been under the creative direction of Seán McGirr since December 2023.
 
From its inception, McQueen has been defined by its expression of individuality and subversive strength, pushing the boundaries of British tailoring traditions. Today, with a design studio and atelier based in London, the house upholds its foundational values, known for its uncompromising creative vision and incisive tailoring.

At McQueen, we live and breathe a culture defined by our key Behaviours:

•	Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 
•	Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
•	Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 
•	Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

<div><div>At Alexander McQueen, we live and breathe a culture defined by our key Behaviours: </div><div><ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.  </li></ul></div><div><ul><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals. </li></ul></div><div><ul><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.  </li></ul></div><div><ul><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.   </li></ul></div><div> </div><div>How will you contribute? </div><div>The Alexander McQueen Store Director/Manager will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. This role is responsible for setting up and implementing the strategy and vision for the store, providing recommendations and improvement plans based on store results.  </div><div>The ideal candidate must perform with a high level of integrity and take full ownership of the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation. The Store Director/Manager leads by example and guarantees excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. They will drive excellence in all Client touchpoints through empowering and developing the store team. </div><div>Leading the business  </div></div><div><div><ul><li>Drive team to exceed Financial targets and maximize sales performances, contributing to the success of the entire store </li></ul></div><div><ul><li>Propose and develop action plans, through careful analysis of store performance. </li></ul></div><div><ul><li>Communicate with the team the company set KPI’s and identify strategies to ensure performance standards are met. </li></ul></div><div><ul><li>Represent the Company within the local market, identify opportunities to increase foot flow, attract new Clients, and build loyal relationships with the brand. </li></ul></div><div><ul><li>Be present on the sales floor, ensuring highest standard of approach and service to Clients. </li></ul></div><div><ul><li>Foster the omni channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients.  </li></ul></div><div><ul><li>Meet store operating budgets by monitoring store expenses </li></ul></div><div><ul><li>Provide effective product feedback based on store needs, and participate in the buying session when requested </li></ul></div><div><ul><li>Proactively follow current competitors and fashion trends, industry news and new innovations in technology. </li></ul></div><div><ul><li>Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy; partner with the appropriate internal departments for support </li></ul></div><div> </div><div>Client Development</div><div><ul><li>Place the client above all. Lead by example to create a welcoming environment and to ensure the Team strives to meet the Client’s every need and request </li></ul></div><div><ul><li>Foster a client centric mindset developing and maintaining solid Client relationships and enforce meaningful after sales experiences to increase customer loyalty </li></ul></div><div><ul><li>Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients </li></ul></div><div><ul><li>Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events </li></ul></div><div><ul><li>Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting.  </li></ul></div><div><ul><li>Foster a strong private appointment culture among the team </li></ul></div></div><div><div><ul><li>Collaborate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client </li></ul></div><div> </div><div>Performance and Team development  </div><div><ul><li>Oversee annual review process for all store employees and set annual employee goals   </li></ul></div><div><ul><li>Cascade relevant information from the business in an efficient way to ensure team alignment </li></ul></div><div><ul><li>Conduct monthly coaching sessions with team members to review performance and provide constructive, timely feedback  </li></ul></div><div><ul><li>Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping.  </li></ul></div><div><ul><li>Ensure a consistent and branded onboarding experience for all new hires </li></ul></div><div><ul><li>Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service </li></ul></div><div><ul><li>Partner with Retail Manager and Human Resource Manager for all employee relations issues to ensure effective resolution.  </li></ul></div><div><ul><li>Act as a strong staff motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment.  </li></ul></div><div><ul><li>Be a role model of House Code of Behaviours and ensure team abides by them </li></ul></div><div><ul><li>Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates </li></ul></div><div><ul><li>Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures   </li></ul></div><div><ul><li>Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Manager and Human Resource Manager to define the correct development processes </li></ul></div><div><ul><li>Ensure strong cooperation between front and back of house to guarantee efficient operations </li></ul></div><div>   </div><div>Store Operations  </div></div><div><div><ul><li>Adhere to and enforce all company policies and procedures </li></ul></div><div><ul><li>Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement polices </li></ul></div><div><ul><li>Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target  </li></ul></div><div><ul><li>Oversee the processing of daily incoming and outbound merchandise requests and shipments </li></ul></div><div><ul><li>Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees </li></ul></div><div><ul><li>Support and maintain visual merchandising standards set by headquarters </li></ul></div><div><ul><li>Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters </li></ul></div><div><ul><li>Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures.  </li></ul></div><div> </div><div> Required Skills: </div><div><ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours   </li></ul></div><div><ul><li>Significant sales management experience in retail, luxury retail, or service-related industry </li></ul></div><div><ul><li>Proven ability to drive store performance  </li></ul></div><div><ul><li>Commercial awareness and strong business acumen, including key retail performance indicators </li></ul></div><div><ul><li>Coaching and development skills </li></ul></div><div><ul><li>Strong analytical skills </li></ul></div><div><ul><li>Entrepreneurial spirit  </li></ul></div></div><div><div><ul><li>Strong budget management experience  </li></ul></div><div><ul><li>Strong verbal and written communication skills and excellent organizational skills.  </li></ul></div><div><ul><li>Being confident in public speaking and engaging with external stakeholder  </li></ul></div><div><ul><li>Ability to manage competing priorities in a fast-paced environment. Open to change and new way of working </li></ul></div><div><ul><li>Able to manage pressure and maintain a positive working environment  </li></ul></div><div><ul><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook </li></ul></div><div><ul><li>Flexibility to work a retail schedule which will include evenings, weekends and holidays.  </li></ul></div><div><ul><li>Ability to effectively create, manage and adhere to deadlines </li></ul></div><div><ul><li>Ability to be mobile for extended periods of time  </li></ul></div><div><ul><li>Passion for the Fashion Industry </li></ul></div><div><ul><li>Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis </li></ul></div><div>Salary Range: $125,000 - $135,000/yearKering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. </div></div>

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.  

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

Job Title:           Store ManagerLine Manager:   Retail DirectorLocation:         Shanghai IAPMAlexander McQueen is a British luxury house founded by Lee Alexander McQueen. Established in London in 1992, the house joined the Kering Group in 2001 and has been under the creative direction of Seán McGirr since December 2023.From its inception, McQueen has been defined by its expression of individuality and subversive strength, pushing the boundaries of British tailoring traditions. Today, with a design studio and atelier based in London, the house upholds its foundational values, known for its uncompromising creative vision and incisive tailoring.  At McQueen, we live and breathe a culture defined by our key Behaviours:<ul><li>Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?Sales Objectives &amp; Target<ul><li>To aim in exceeding all sales targets and KPIs set by the Company and ensure that all targets are met by constantly building and maintaining a strong client base</li><li>To analyse sales figures and CRM activities to devise and develop immediate &amp; long term goal plans; execute strategies for sales generation in order to meet monthly goals</li><li>To oversee in-store promotional displays and customer events, liaising with visual merchandising and press department where necessary</li></ul>Store Standards and Customer Care<ul><li>To liaise with your team, other relevant colleagues and customers in order to identify and resolve urgent issues</li><li>To showcase exemplary customer services and resolve customer situations diplomatically, whilst abiding to House’s policies</li><li>To adhere and reinforce the House’s visual merchandising guidelines </li></ul>Stock Controlling<ul><li>To review seasonal orders with sales associates to ensure full merchandise potential to retail buying office</li><li>To go through business recap with sales associates focusing on sell through </li></ul>People Management<ul><li>As the key member of the management team you must lead and motivate staff by being a role model and setting an exceptional example to all staff</li><li>To identify performance issues and manage them to ensure the Company’s obligations are met to make sure fair and consistent processes are followed</li><li>To conduct in-store training including; coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is up to standard</li><li>To carry out yearly appraisals for all staff and provide constructive and comprehensive feedback, as well as setting individual objectives for development</li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours </li><li>Minimum 8 years experience where 2 years in managerial level in store management in luxury fashion brands</li><li>Computer literate, including excellent knowledge of Microsoft Office applications</li><li>Comfortable multi-tasking and able to prioritise tasks</li><li>A good communicator with the ability to interface regularly with internal and external personnel at all levels</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Store Manager:
Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?The Alexander McQueen Store Operations Associate will work closely with the Store/Corporate Operations Manager, supporting to ensure the stores are operating efficiently and effectively while staying in line with Company policies and guidelines.The Store Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. This Store Operations Associate is also responsible for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.Retail Operations:<ul><li>Follow the company polices, procedures and guidelines and ensure the store compliance</li><li>Carries out regular instore checks and audits to ensure store teams are following set policies and procedures</li><li>Supports the on-boarding of new team members ensuring they receive sufficient information about store operations policies and guidelines</li><li>Liaises with external parties to ensure required permits or documentation are in order</li><li>Support the Operations Manager and/or Store Manager on Fire Safety &amp; Health &amp; Safety procedures are in place and followed</li><li>Supports the setup of in store events to ensure successful execution</li><li>Ensure the care and protection of the product according to company guidelines</li><li>Oversee the day-to-day management of goods receipt and ensure storage is in line with company procedures as well as prepares the products to be brought to the sales floor and in special areas to maximize efficiency in timing</li><li>Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline</li></ul>Store Maintenance<ul><li>Supports the manager as point of contact for cleaning companies and contractors</li><li>Acts on store emergencies to ensure repairs and service are executed in a timely manner</li><li>Liaises with Loss Prevention and Security on store issues where necessary</li><li>Acts as first point of contact for all store operational issues, escalating to Store Operations Manager or Store Manager where needed</li><li>Responsible for supporting to see through the after sales process and ensuring store team and clients are updated</li><li>Order and distribute staff uniforms in a timely manner</li><li>Maintain back of house standards to enable the best client experience</li><li>Regularly train Client Advisors on BOH organization and the importance of stock care</li></ul>Stock &amp; Inventory:<ul><li>Prepares for and plans out the inventory checks across all stores</li><li>Supports stores with inventory checks and reconciliations</li><li>Supports stores leading into preparation for sale and the transfer out of sale</li><li>Responsible for managing in store damaged stock</li><li>Monitors and follows up on negative-on-hand and outstanding consignments</li><li>Co-ordinates and monitors the various cycle counts as per the company guidelines and policies</li><li>Provides training and guidance to the store teams to minimise stock loss and damages</li><li>Manage the flow of OMNI orders making sure to guarantee the required service levels.</li><li>Manage correct flow of adjustments</li><li>Ensure that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced</li><li>Responsible for achieving Operation KPI’s and be client minded to support the overall store performance</li><li>Monitor in-transit and when needed liaise with relevant departments.</li></ul>Logistics &amp; Supplies<ul><li>Manage and organize packaging and stationary physically and on the IT system.</li><li>Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place</li></ul>Team Collaboration<ul><li>Consistently provide highest level of professionalism in all behaviours including communication and team work in line with the House Code of Behaviours</li><li>Work well in a team and actively support and assist your colleagues.</li><li>Provide high quality relevant feedback to the managers</li><li>Work with all internal and external stakeholders, with a service-oriented collaborative, available and versatile approach.</li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours </li><li>Previous experience of retail operations and helping a retail business operate efficiently</li><li>Ability to be flexible with regular travel and occasional weekend or evening shifts</li><li>Highly organized and have strong attention to detail</li><li>Highly motivated and able to work independently or as part of a team</li><li>Successful performance record and a demonstrated ability to deliver retail excellence</li><li>Ability to quickly establish strong credibility with team members and external resources</li><li>The ability, drive and desire to deliver outstanding results</li><li>Sound analytical and organisational skills</li><li>Ability to be mobile/stand for extended periods of time </li><li>Ability to climb a ladder and lift packages upward of 35 lbs. on a regular basis</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

McQueen

History

Seán McGirr

Discover McQueen job offers

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