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 | Kering

Founded in Florence in 1921, the House is renowned for eclectic and contemporary creations that represent the pinnacle of Italian craftsmanship and are unsurpassed in quality, attention to detail and imaginative design.

History

In 2025, Demna was appointed Artistic Director of Gucci.

Demna

Discover Gucci job offers

Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Gucci.&nbsp;

Stockroom supervision:<ul><li>Be responsible for physical organisation of the stockroom, ensuring that it is tidy, presentable and merchandise is stored in a clear and efficient way in accordance with Gucci directives and procedures</li><li>Actively be involved in improving storage and stock control systems and suggesting improvements in the overall layout and organisation of the stock rooms as they become apparent.</li><li>Supervise the flow of goods between stock rooms and the shop floor, prepare and control arrangement of articles</li><li>Be responsible for organization and replenishment of all packaging, including; bags, garment covers, tissue paper and maintenance and care of wooden hangers.</li><li>Ensure all sort of shop floor consumables are kept stocked up by placing regular orders with the suppliers this includes stationary and client refreshments</li></ul>Inventory management:<ul><li>Receive all weekly deliveries into the store and checking that the stock matches the invoice.  Inform inventory control of any discrepancies.  Also inform the SM of any new stock arrivals.</li><li>Unpack all deliveries including store transfers putting stock into the correct locations ensuring all merchandise of safely stored and easily accessible in line with company procedures.</li><li>Process relevant paperwork and other administrative tasks</li><li>Ensure that replenishment is carried out where necessary and that stock levels are maintained according to client demand.</li><li>Ensure staff uniform is allocated aside for staff use</li><li>Liaise with Inventory control regarding deliveries, stock transfers, stock takes &amp; return to vendors (RTVs)</li><li>Open, track and close consignments in accordance with the Company’s consignment policy. </li><li>Manage Return to Vendor at the end of every season.  Ensure that all previous stock is returned to the warehouse as instructed by inventory control.</li><li>Prepare markdowns before each sale period, including; separating carry over items from markdown merchandise.</li><li>Carry out electronic maintenance of stock allocations, enter information regarding orders, transfers and adjustments.</li></ul>Stock takes:<ul><li>Carry out a full stock takes of all merchandise received in store periodically in addition to the ‘mini’ stock takes of each department.</li><li>Ensure that any discrepancies are found as a result of any of these stock takes, an investigation to how this occurred should be conducted.  Findings from the stock take and any investigation carried out must be presented to the store manager.</li></ul>Faulty stock and repairs:<ul><li>Identify any faulty stock immediately and ensure that it is not placed on the shop floor where possible.</li><li>Liaise with Italy and other relevant suppliers as well as completing and keeping a paper trail of the appropriate forms regarding faulty stock and repairs.  All repairs must be processed in accordance with the Company’s policy.</li><li>Responsible for managing Gucci service portal by keeping track of what is sent to repair centre and follow up on relative communications.</li></ul>Supporting to internal departments:<ul><li>Work with the sales teams in your own boutique and worldwide to ensure that client demands are met and optimum stock levels are maintained. </li><li>To read and understand weekly store report as produced by the merchandising team</li><li>Maintain constant communication with the Retail team at head office regarding stock management.</li><li>Support the visual merchandiser by making available and preparing stock for the boutique’s displays.</li><li>Liaise with the press department regarding stock they require</li></ul>Performance Indicators:<ul><li>Stock take results</li><li>Meeting with individual and group targets</li><li>An organized and well stocked stockroom and shop floor</li><li>Achieving shrinkage targets</li></ul>Competencies:<ul><li>Planning and Organization</li><li>Problem Solving</li><li>Team work</li><li>Communication</li></ul>Skills and Experience Required:<ul><li>Computer literate, including excellent knowledge of Microsoft packages (Word and Excel)</li><li>Excellent knowledge and practise in managing inventories with ability to reconcile stock counts to report data</li><li>Language skills would be advantageous, preferably English </li><li>Previous experience of a similar role where required to prioritize and multi-task various and competing demands</li><li>A good communicator with the ability to interface regularly with internal and external personnel at all levels.</li></ul>

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

Discover more about Gucci at www.gucci.com.

Role MissionTo provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the Brand.Key Accountabilities<ul><li>Serve customers accordingly with Gucci selling ceremony</li><li>Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage</li><li>Guarantee cross and up-selling for all product categories</li><li>Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones</li><li>Ensure the achievement of individual and Store goals, enhancing and developing the business</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards</li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures</li><li>Ensure the products replenishment and physical inventory of merchandise</li><li>Follow Company grooming, accordingly with Gucci standards and policies</li></ul>Key Requirements<ul><li>Proven experience in a similar role within fashion retail companies</li><li>Proven ability to drive and exceed individual and store result</li><li>Deep passion for fashion and luxury</li><li>Excellent commercial awareness and customers attitude</li><li>High flexibility and ability to adapt to different customers</li><li>Team-player mentality</li><li>Strong communication skills</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge</li><li>Fluent in Italian and English</li></ul>

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. 
The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

<ul><li>Receive, control, and manage merchandise deliveries and shipments, ensuring accurate tracking, storage, and uploading of ASN/STS/ICT into the JDA system.</li><li>Carry out all aspects of stock, including random inventories, ticketing, price changes, consignments, holds, reservations, VIP &amp; press requests.</li><li>Maintain optimal organization of storage space for both current and past collections.</li><li>Monitor levels of packaging stock and track defective products.</li><li>Ensure timely receipt, tagging, and distribution of products and supplies.</li><li>Strictly adhere to Gucci policies and procedures for loss prevention and accurate stock management, reporting immediately any misconduct and/or suspicious activities to store management.</li><li>Participate in merchandise inventories and stock takes to identify discrepancies and losses in line with Gucci policies and procedures.</li><li>Collaborate with the sales team to prepare new display elements, conduct transfers and other operational tasks promptly.</li><li>Assist in store operations during peak times, such as reception, storage, and needed maintenance.</li><li>Ensure compliance with health and safety regulations in the back of house, maintaining clear fire exits and addressing overstock-related risks and hazards.</li><li>Support in updating and moving the Kering Service tickets for Before and After Sales, as well as managing the inbound and outbound process of product care items (BS Pure Tickets/BS Child Tickets</li></ul>Key Requirements<ul><li>Previous experience in a similar role, preferably within the fashion retail industry or luxury sector.</li><li>High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork.</li><li>Strong organizational skills with the ability to manage inventory efficiently.</li><li>Attention to details and accuracy in stock management processes.</li><li>Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise.</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>Good communication skills to collaborate with store management, sales teams, and other staff members.</li><li>Flexibility to work varied hours, including weekends and holidays, as required by the retail industry.</li><li>Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes.</li></ul>

Role Mission 

As a Gucci Stock Keeper, you play a vital role in ensuring the seamless operation of the store through the efficient administration and organization of inventory. You will be responsible for receiving, storing, and distributing merchandise, as well as maintaining accurate inventory records and communicating regularly with management to optimize processes and address any issues proactively.

MandatLe conseiller à la clientèle Gucci est responsable d’offrir un service à la clientèle extraordinaire en répondant aux attentes et aux besoins individuels des clients, et d’agir à titre d’« ambassadeur Gucci » en soutenant la philosophie et les valeurs de la marque. La passion pour la marque se transmet en offrant à nos clients une expérience qui incarne tout le luxe de Gucci.Principales responsabilités<ul><li>Atteindre systématiquement ou surpasser les objectifs de vente mensuelle et saisonnière par associé et ceux du magasin, favorisant ainsi la croissance.</li><li>Offrir une expérience extraordinaire en matière de service à la clientèle en surpassant les attentes des clients, ce qui démontre une excellente connaissance autant des produits Gucci que de l’histoire et du patrimoine de l’entreprise conformément à la cérémonie de vente Gucci.</li><li>Atteindre et surpasser les objectifs d’indicateurs de rendement clés individuels en offrant un service à la clientèle et une qualité de vente hors de l’ordinaire.</li><li>Recueillir des données pertinentes sur les clients selon les outils de l’entreprise (CRM) dans le but de nouer des liens, d’établir des relations et de personnaliser les occasions de développement futures avec le client.</li><li>Tenir un portefeuille clients à jour, précis, propre et organisé afin de contacter les clients régulièrement et de fournir un suivi adapté sur toute vente ou à la demande du client.</li><li>Discuter avec les clients et leur donner des conseils sur les tendances générales dans le monde de la mode ainsi que sur les avancées dans le marché du luxe, témoignant ainsi d’une passion pour la mode et les produits de luxe.</li><li>Travailler en équipe avec ses collègues et encourager une communication ouverte et constructive afin d’assurer une expérience extraordinaire cohérente et de contribuer à un environnement de travail positif.</li><li>Maintenir des normes de sécurité dans le magasin dans le but d’assurer la sécurité des clients, de ses collègues et de la marchandise.</li><li>Contribuer à assurer que la présentation des produits corresponde aux exigences visuelles de Gucci.</li><li>Participer aux tâches quotidiennes relatives au magasin, en veillant à ce que l’espace de stockage et de déstockage demeure propre et organisé.</li><li>Se conformer aux exigences et aux lignes directrices relatives à l’image de Gucci.</li><li>Respecter toutes les politiques et procédures de l’entreprise.</li></ul>Principales exigences<ul><li>Minimum de trois ans d’expérience de vente au sein du marché de la mode de luxe, idéalement dans un poste similaire ou dans un contexte de service à la clientèle;</li><li>Aptitude reconnue pour atteindre et surpasser les objectifs de vente individuels et du magasin;</li><li>Habileté démontrée à bâtir des relations durables avec les clients et ses collègues;</li><li>Excellentes capacités pour la communication orale et écrite, et aptitude à gérer plusieurs tâches en même temps;</li><li>Sens avéré de l’organisation et habileté à fournir des suivis, des atouts essentiels;</li><li>Minutie, un atout essentiel;</li><li>Aisance pour travailler en équipe et désir de collaborer de manière efficace;</li><li>Capacité à travailler dans un milieu dynamique qui évolue rapidement;</li><li>Grande souplesse et aptitude à s’adapter à différents clients;</li><li>Disposition à travailler selon un horaire variable, en fonction des besoins de l’entreprise, notamment les soirs, les fins de semaine et les jours fériés;</li><li>Aptitude à communiquer en français et en anglais, obligatoire.</li></ul>Gucci souscrit à un programme d’accès à l’égalité. Les membres des minorités visibles, les personnes handicapées, les femmes et les vétérans sont invités à présenter leur candidature.-------------------------------------------------------------------------------------------------------------------------------Role MissionThe Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience.Key Accountabilities<ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;</li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;</li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;</li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;</li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;</li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;</li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Maintain a neat and organized understock and stock room;</li><li>Adhere to Gucci image standards and guidelines;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Bachelor’s Degree preferred;</li></ul><ul><li>3&#43; years of luxury fashion sales experience preferably in a similar role or customer service setting;</li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;</li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;</li><li>Strong organization and follow-up skills are essential;</li><li>Accuracy and attention to detail;</li><li>Candidate should be team-focused with a desire to collaborate effectively;</li><li>Ability to work in a fast moving and dynamic environment;</li><li>High flexibility and ability to adapt to different customers;</li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Gucci

History

Demna

Discover Gucci job offers

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