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 | Kering

Alexander McQueen

McQueen is distinctive for an expression of individuality, subversive strength and raw power.

History

Seán McGirr

Discover McQueen job offers

Are you passionate about Luxury? Join our team today! Click below to discover all our job opportunities at McQueen.&nbsp;

The Alexander McQueen Operations Associate will work closely with the Operations Manager, supporting to ensure the stores are operating efficiently and effectively while staying in line with Company policies and guidelines.The Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. Taking responsibility for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.Key Accountabilities Retail Operations:<ul><li>Help to set policies and procedures for store teams to follows</li><li>Creates and continually reviews Retail Operations Manual for store teams</li><li>Carries out audits to ensure store teams are following set policies and procedures</li><li>Successfully on-boards store employees, ensuring that adequate information and resource is provided</li><li>Consistently looks for opportunities to streamline and improve working efficiencies</li><li>Reviews store operations and organisation, analysing information and making sound suggestion to improve operational management of stores</li><li>Liaises with external parties to ensure required permits or documentation are in order</li><li>Ensures Fire Safety &amp; Health &amp; Safety procedures are in place and followed</li><li>Supports the setup of in store events to ensure successful execution  </li></ul>·Ensure the care and protection of the product according to company guidelines·Ensure the day-to-day management of goods receipt, storage in line with company procedures and prepares the products to be brought to the sales floor and in special areas optimizing the timing efficiency·Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timelineStore &amp; Office Maintenance:<ul><li>Manages cleaning companies used for store locations &amp; office</li><li>Identifies, manages, and schedules contractors to carry out work in store, ensuring a thorough job is completed</li><li>Defines back of house ways of working and monitors to ensure that stores are acting in accordance</li><li>Regularly reviews supplier services and identifies opportunities to reduce costs or improve service</li><li>Acts on store emergencies to ensure repairs and service are executed in a timely manner</li><li>Liaises with Loss Prevention and Security on store issues where necessary</li><li>Acts as point of contact with security guard firms and ensures rotation of security guards</li><li>Acts as first point of contact for all store operational issues, escalating to Retail Manager where needed</li><li>Responsible for supporting to see through the after sales process and ensuring store team and clients are updated</li><li>Ensures that staff uniforms are ordered and distributed in a timely manner</li><li>Ensures back of house standards are maintained to enable the best client experience</li><li>Ensure that Client Advisers are regularly trained and aware of BOH organization and the importance of stock care</li></ul>Stock &amp; Inventory:<ul><li>Prepares for and plans out the inventory checks across all stores</li><li>Supports stores with inventory checks and reconciliations</li><li>Supports stores leading into preparation for sale and the transfer out of sale</li><li>Responsible for managing in store damaged stock</li><li>Monitors and follows up on negative-on-hand and outstanding consignments</li><li>Monitors weekly cycle counts</li><li>Creates and maintains a Loss Prevention manual</li><li>Audits and evaluates in store performance on stock management</li><li>Maximizing stock fetch efficiency</li></ul>Logistics &amp; Supplies<ul><li>Streamlines ordering of supplies and seeks cost saving alternatives</li><li>Manages all courier and shipping accounts and ensures team follow guidelines</li><li>Maintains inventory levels of packaging in central warehouse and across stores</li><li>Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place</li><li>For new store openings, coordinate with the Store Planning team where necessary</li><li>Prepares operational structure for new stores and back office set up</li></ul>Key Requirements <ul><li>Previous experience of retail operations and helping a retail business operate efficiently</li><li>Ability to be flexible with regular travel and occasional weekend or evening shifts</li><li>Highly organized and have strong attention to detail</li><li>Highly motivated and able to work independently or as part of a team</li><li>Successful performance record and a demonstrated ability to deliver retail excellence</li><li>Ability to quickly establish strong credibility with team members and external resources</li><li>The ability, drive and desire to deliver outstanding results</li><li>Sound analytical and organisational skills</li><li>Fluent in English, other languages a plus</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At McQueen, we live and breathe a culture defined by our key Behaviours:

•	Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 
•	Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
•	Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 
•	Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

The RoleThe McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the McQueen clientele.How Will You Contribute?<ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Maintain and develop client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen client loyalty</li><li>Engage with clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Strengthen client loyalty by participating in the Department or Store’s clientelling initiatives</li><li>Follow Company grooming, accordingly with McQueen standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul>Key Requirements <ul><li>You will be able to demonstrate the desired McQueen Behaviours </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Ability to be mobile for extended periods of time</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 
McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. 
At McQueen, we live and breathe a culture defined by our Key Behaviours:
•	Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 
•	Teamwork – We put an emphasis on teamwork; this means working together as a collective to achieve shared goals.
•	Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 
•	Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At McQueen, we live and breathe a culture defined by our key Behaviours:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?<ul><li>Providing general legal and administrative support to the Legal team based in London;</li><li>Primary responsibility for general administrative support duties, including coordinating document signature, arranging meetings, filing documents and processing invoices and purchase orders;</li><li>Contract management including monitoring deadlines and managing the database of contracts;</li><li>Company secretarial support, including working with the global teams;</li><li>Drafting and reviewing contracts;</li><li>Research;</li><li>Data protection support, including working with the Group Privacy team;</li><li>Trade mark portfolio and domain name administration and anti-counterfeiting activities;</li><li>Updating electronic databases;</li><li>Other ad hoc paralegal/admin duties.</li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired McQueen behaviours. </li><li>Minimum qualification of a UK law degree (or non law degree and GDL) and, preferably, LPC or SQE.</li><li>Previous paralegal or similar experience.</li><li>Italian and/or French language skills advantageous although not essential.</li><li>Ability to work within a fast paced environment, be organised and meet deadlines.</li><li>Excellent attention to detail with a methodical and logical approach.</li><li>Strong communication skills, both oral and written.</li><li>Strong time management/priority management skills.</li><li>Team player who has flexibility and is willing to go the extra mile.</li><li>High level of integrity and discretion is essential.</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Family Group Description - Legal / Compliance:
Promotes and protects our company’s best interests with legal and regulatory advice, support and representation. Ensures our policies are compliant with any applicable laws and regulations imposed by local governments.

Job Family Description -Legal Counsel:
Oversees all legal aspects of our business. Anticipates legal risk and gives specialized advice to management. Safeguards the reputation of our company by guaranteeing legal conformity and minimising probability of exposure. 

Sub-Job Family Description - Paralegal:
Provides assistance and support to legal staff by gathering information, researching the law, and preparing opinions and legal documents.

The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele. We are looking for Client Advisor for our Department Store Key Accountabilities <ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul> Key Requirements <ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Knowledge of Russian and Arabic be considered an asset</li></ul> Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.
Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:
• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

McQueen

History

Seán McGirr

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