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 | Kering

Alexander McQueen

McQueen is distinctive for an expression of individuality, subversive strength and raw power.

History

Seán McGirr

Discover McQueen job offers

Are you passionate about Luxury? Join our team today! Click below to discover all our job opportunities at McQueen.&nbsp;

At Alexander McQueen, we live and breathe a culture defined by our key Behaviors:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalized client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele.<ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviors.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviors </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc.</li><li>Ability to use digital retail tools and CRM</li><li>Ability to be mobile for extended periods of time</li><li>Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis</li></ul>Salary Range: $25-30/hourKering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At McQueen, we live and breathe a culture defined by our key Behaviors:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalized client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele.<ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviors.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviors </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc.</li><li>Ability to use digital retail tools and CRM</li><li>Ability to be mobile for extended periods of time</li><li>Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviors:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?The role of the Operations Associate is to manage the flow of merchandise in and out of the stock room to ensure the generation of sales and minimize losses through efficient inventory control. Keep the stock room organized to maximize efficiency for day-to-day sales, cycle counts and store inventories/audits.  Support management and sales associates in providing the best client experience possible. Responsibilities include: <ul><li>Assist in preparing and actioning annual physical inventories</li><li>Weekly audits of unreceived cartons and investigation of NOH (Negative On-Hand) Report</li><li>Support the store in reaching overall sales targets</li><li>Manage the facilities and overall store maintenance in partnership with management, operations management, and 3rd party vendors where necessary</li><li>Maintain and establish where necessary an organized and highly functional BOH (back-of-house) environment that is accessible to team members and will provide them with ease of use</li><li>Assist management in ensuring all stock supplies needed for back of house operations, store operations, including order management and vendor management where necessary</li><li>Support visual merchandise floor moves within the store as required</li><li>Support key events within the store and/or off-site as required</li><li>Audit of store shipments; filing of all necessary documents, verifying LP best practices are followed</li><li>Oversee Omnichannel functions, including: Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs. (Inclusive of any 3rd party fulfillment where applicable)</li><li>Conduct Cycle Counts in accordance with company guidelines; including investigating discrepancies and notifying management of potential adjustments to ensure proper stock balances</li><li>Support the network by performing Weekly Consolidations and SKU-to-Outlet transfers in a timely manner</li><li>Manage Store-to-Store transfers, to and from your home store; communicating transfer/tracking information as required</li><li>Assist with the AfterSales program; review of open tickets, as well as communicating, sending/receiving damage goods between repair center</li><li>Partner with management on any overdue store consignments</li><li>Ensure all COG’s (Client Owned Goods) are maintained and managed in accordance with the Company’s COG policy</li><li>Managing staff uniforms, including distribution to team members, and marking items out-of-stock following distribution</li><li>Communicate with team on key out of stock and low stock levels in store</li><li>Communicate with team when shipments are receipted into the business, such as core replenishment styles</li><li>Provide sales/floor support as needed by the business</li><li>Additional projects/ responsibilities may arise in accordance with the needs of the business</li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviors </li><li>1&#43; years experience in a similar role, preferably within apparel, footwear, or jewelry</li><li>Must be an effective communicator within store team, throughout network, with vendors/3rd parties, and with clients</li><li>Excellent writing and communication skills</li><li>Proficient in Microsoft Office 365 Suite (specifically Excel)</li><li>Comfortable and savvy with computer technology, including PC and iOS devices</li><li>Capable of prioritizing and troubleshooting in fast-paced environment</li><li>Ability to be mobile/stand for extended periods of time</li><li>Ability to climb a ladder and lift packages upward of 35 lbs. on a regular basis</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

Job Title:                              Merchandiser, FootwearLine Manager:                     Merchandising Director, Accessories &amp; FootwearLocation:                              London HQMcQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At McQueen, we live and breathe a culture defined by our key Behaviours:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?Product Strategy &amp; Assortment Planning<ul><li>Develop seasonal merchandising strategies that align with the house codes and commercial goals.</li><li>Build and manage footwear assortments to ensure the right product mix across styles, colours, and sizes.</li><li>Conduct competitive market analysis and identify emerging trends to inform product development.</li></ul>Sales &amp; Performance Analysis<ul><li>Monitor sales data, sell-through rates, and customer insights to make data-driven merchandising decisions.</li><li>Identify top-performing styles and optimize stock allocation to maximise profitability.</li><li>Provide regular reporting on category performance, highlighting opportunities and risks.</li></ul>Cross-functional Collaboration<ul><li>Work closely with design and product development teams to influence collections based on commercial needs.</li><li>Partner with marketing teams to ensure product launches and storytelling align with brand vision.</li><li>Liaise with production and supply chain teams to manage inventory flow and ensure timely deliveries.</li></ul>Retail &amp; Wholesale Strategy<ul><li>Support retail and e-commerce teams in curating compelling product selections.</li><li>Collaborate with wholesale partners to tailor assortments to regional and account-specific needs.</li><li>Participate in seasonal buying sessions and product presentations.</li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours.</li><li>Previous merchandising experience in luxury footwear brands.</li><li>Strong analytical skills with experience in sales analysis, forecasting, and trend identification.</li><li>Knowledge of the global sneaker and footwear market, including key players and consumer trends.</li><li>Excellent communication skills and ability to work cross-functionally.</li><li>Proficiency in merchandising software, Excel, and data analytics tools.</li><li>Passion for luxury fashion and sneakers, with an eye for design and commercial appeal.</li></ul>Please Note: This job description is not exhaustive and may evolve as the needs of the organisation change.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Family Group Description - Merchandising:
Includes all jobs responsible for selection, availability and visibility of brands’ collections and products within a given territory or for a given sales channel.

Job Family Description -Product Merchandising:
Develops the merchandising grid based on market trends. Assesses the lifestyle, behaviour and spending power of luxury consumers. Guides the Creative department to shape the collection – from product type, quantity, main structures and possible materials.

McQueen

History

Seán McGirr

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