SAINT LAURENT VP of Retail Excellence

We are currently seeking a VP of Retail Excellence as part of our dynamic team in New York City.

ROLE

As the VP of Retail Excellence for Saint Laurent, you will lead a data‑driven, client‑centric agenda that elevates performance across all retail locations. You will harness business intelligence to translate insights into action. Optimizing productivity, conversion, and profitability, while designing and enabling targeted training programs that strengthen product knowledge, selling mastery, and service behaviors. You will champion a distinctive, consistent client experience across channels, ensuring teams deliver exceptional service that drives sales, deepens loyalty, and reflects Saint Laurent’s brand standards.

MISSION

Business Intelligence & Retail Performance:

• Partner with Global and Regional VPs of Retail to plan and execute special projects and activations.

• Study the results and return on investment of commercial events, providing follow-up recommendations.

• Coordinate cross-functional projects and foster synergies to improve overall performance.

• Challenge and review existing processes to optimize efficiency and develop sales strategies.

• Collaborate with CEO, COO and VPs of Retail in preparing regional business reviews.

• Develop in depth knowledge of competitive landscape particularly related to innovation and the evolution of business models

• Foster strong communication and collaboration between departments to establish effective partnerships and advance regional retail strategy.

• Analyze retail employee performance, identifying top performers, emerging talents, and opportunities for improvement, and liaise with Regional VPs and HR to ensure retail teams have the necessary tools for optimal performance.

• Coach, mentor and supervise the retail performance and CRM team to prepare financial analysis and reporting on KPI’s for weekly and monthly reporting.

Client Engagement:

• In partnership with you team, lead all touchpoints across the client experience with a multichannel vision.

• Develop and implement strategies to enhance the client experience in Saint Laurent retail locations, including store design, ambiance, and customer service.

• Lead the strategy for personalized 1:1 interactions between client advisors and clients.

• Identify and implement appropriate tools for client management (e.g., Luce Places, Luce Store Manager) and provide coaching to local teams on their effective utilization.

• Implement customer feedback mechanisms to gather insights and continuously improve the client experience.

• Create segmented gifting and personalized experiences to delight and reward clients.

• Work closely with the communications and merchandising teams to ensure a cohesive brand experience across all retail locations.

• Serve as a brand ambassador and ensure that all retail staff embody the values and ethos of Saint Laurent.

Retail Training:

• Lead Regional Trainers in delivering training programs for retail employees that enhance product knowledge, strengthen sales techniques, and build customer service capabilities to ensure successful program execution.

• Collaborate with store directors, regional directors to ensure training programs are effectively implemented and maintained.

• Support and guide the retail training team as they lead regular training sessions and workshops to strengthen the skills and performance of retail staff.

• Work with the Director of training to monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve results - CEE results.

• Partner with HR Team to implement initiatives related to employee lifecycle

PROFILE

• Bachelor's degree in business, retail management, or a related field

• 10-15 years of retail experience, preferably in the luxury fashion industry

• Strong leadership, interpersonal, organizational and influence skills

• Excellent communication and presentation skills

• Ability to work effectively in a fast-paced, dynamic environment

• Passion for fashion and a deep understanding of the luxury retail market

If you are a strategic thinker with a passion for retail training and client experience, we invite you to join our team at Saint Laurent. Apply now to be a part of a global luxury brand that is dedicated to providing an exceptional retail experience for our clients.

A reasonable estimate of the base compensation range for this position is $220k-$230k plus bonus eligibility and a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and a retirement plan with employer contributions

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.