MCQUEEN - Team Manager - Flagship Saint Honoré

We are looking for 1 great Team Manager for our Flagship in Paris rue Saint Honoré.

The Alexander McQueen Team Manager will be responsible for maximizing team performance in to achieve store targets and goals with a strong focus on people management and development. Working on the shop floor, taking ownership for leading and inspiring the team. Empowering and equipping the team to deliver exceptional service culture and client experience.

The ideal candidate must perform with a high level of integrity, supporting with the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation. The Team Manager leads by example and guarantees excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. They will drive excellence in all Client touchpoints through empowering and developing the store team.

Key Accountabilities

Leading the business.

• Support the Store Manager to develop and implement business plans, through the analysis of the department’s and client performances and proposal of relevant action plans.
• Act in alignment with the rest of the management team and in line with the store strategic priorities as defined with the Store Manager
• Drive performance of the team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store
• Together with the Store Manager, represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients, and building loyal relationships with the brand
• Monitor the performance of the assigned team categories and proactively propose action plans to reach the targets.

• Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.
• Collaborate with local / regional corporate functions on Product , VM, CRM to maximize sales in line with House guidelines

Client Experience  

• Lead and inspire the team on executing superior client experience both on shopfloor and during client appointments.
• Develop a client engagement mindset, with the purpose of building long lasting relationships with the clients.
• Lead the execution of clienteling activities with the store team, developing actions and initiatives to reach the goals and KPIs.
• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
• Ensure Omni Channel awareness among the team, as well as coach and support the team in using digital tools to improve the relationship with clients and achieving the business objectives

Team leadership

• Promote a positive and professional team environment that fosters trust, respect, and superior performance standards, leading by example and in line with the House Code of Behaviours.
• Empowering the team to be the best versions of themselves. Promoting team spirit through effective communication, and cultivating a positive and energetic environment
• Encourage the exchange of information within the team and proactively develop morning briefing on specific topics. 
• Staying close to team on shop floor, being aware of what is happening.
• Provide support and ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging.
• Conduct regular performance conversations with the team to discuss results and develop action plans.
• Train and inspire the team on product knowledge, sales techniques, Client Services, and Company policies and procedures. 
• Identify talents within their team to propose for internal development opportunities, sharing the proposal with the Store Manager to define the correct development processes.
• Guarantee team development through coaching and follow-ups on individual action plans.

Key Requirements

• You will be able to demonstrate the desired Alexander McQueen behaviors 
• Significant team sales management experience in retail, luxury retail, or service-related industry
• Proven ability to drive store performance
• Commercial awareness and strong business acumen, including key retail performance indicators
• Coaching and development skills
• Strong analytical skills
• Entrepreneurial spirit 
• Strong budget management experience
• Strong verbal and written communication skills and excellent organizational skills.
• Being confident in public speaking and engaging with external stakeholder
• Ability to manage competing priorities in a fast-paced environment. Open to change and new way of working
• Able to manage pressure and maintain a positive working environment

• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
• Flexibility to work a retail schedule which will include evenings, weekends and holidays. 
• Ability to effectively create, manage and adhere to deadlines
• Ability to be mobile for extended periods of time
• Passion for the Fashion Industry

The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele.

We are looking for 1 Client Advisor for our corner at Level Shoes, Dubai Mall

Key Accountabilities
Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
Follow Company grooming, accordingly with AMQ standards and policies
Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

Key Requirements
You will be able to demonstrate the desired Alexander McQueen behaviours 
Proven experience in a similar role within fashion retail companies or customer service-related field
Proven ability to drive and exceed individual and store KPIs
Possesses genuine interest in fashion and follows industry trends/news
Team-player mentality
Strong verbal and written communication skills
Strong selling skills and ability to overcome objections
Client centric approach and an entrepreneurial spirit
Ability to work in a fast moving and dynamic environment
Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
Ability to use digital retail tools and CRM
Knowledge of Chinese, Russian and Turkish be considered an asset

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.