BOTTEGA VENETA Northern Europe Client Development Manager

We are currently seeking a Northern Europe Client Development Manager as part of our dynamic team in London.

• Translates CRM data analytics and insights into sensible strategic and tactical proposals to mine new clientele, to upgrade existing and develop further VIC segments
• Develops local client engagement strategies and plans in synch with our global vision and reflecting the local ambition (together with Retail and CRM)
• Manages the operations of branded events for clients, including “surprise and delight” experiences for our most valued clients, and develops new retail events and activations to drive commercial results
• Works in collaboration with office functions to integrate all client-related initiatives to drive one integrated approach to our clients, across all distribution channels and at all consumer touch points
• Understands the needs of our store teams and anticipates those of the local clientele thanks to his/her extensive knowledge of the local market
• Provides hands-on guidance to retail and store teams cascading client strategy and translating it into specific engagement and client outreach actions in/out of the store
• Leads day-to-day Clienteling planning, ensuring the highest standards of implementation and aiming to achieve performance in line with concrete KPIs and budgets
• Creates a network of external partners in line with the brand (personal shoppers, concierge, brands, embassies, hotels, art clubs, etc) to cultivate a new network of potential clients for the brand
• Is willing and able to host client appointments independently and to host clients at events within the store or abroad, representing Northern Europe as the ultimate Bottega Veneta ambassador
• Partners with the North Europe Training Manager to launch CRM and clientelling-related trainings and ensures their successful launch in-store to drive the desired service standards and commercial results, coaching the CRM Ambassadors and other retail colleagues whenever necessary
• They are the internal voice of the client, and is externally our brand ambassador, advocating for an authentic customer-centric culture and creating Bottega fans in our local markets.

Who you are:

• Deep retail experience, including a Store Manager/Director role in a high clienteling flagship
• Strong leadership and people management skills
• Luxury market knowledge, preferably on UK and DACH regions
• Dynamic sense of ownership and accountability
• Ease in working in a fast-changing environment
• Tastemaker for luxury, fashion and/or arts
• Confidence
• Collaborative team player
• Innovative and strategic mind set
• Excellent English
• Travel flexibility to different destinations

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.