BOUCHERON Assistant Training Manager

RESPONSIBILITIES

Drive, develop, coordinate, and conduct training projects and programs for all the staff of company (with a special focus on retail teams) & key specialists’ partners.

•Design and facilitate comprehensive training programs for both new hires and existing staff, covering onboarding, product knowledge, client service excellence and boutique management
•Support training for new boutique openings, events and other strategic training initiatives.
•Conduct on-site coaching on selling service and knowledge application based on follow-up guidelines, monthly focuses, and mystery shopper results.
•Monitor and support boutique managers and In-BTQ trainers to achieve monthly training targets and follow up on key action plans.
•Manage the localization and production of content for New Ambassador programs, Novelties, Monthly Learning Projects, selling and service and management topics.
•Coordinate and deliver refresher training sessions (e.g., coaching, workshops) on a bi-monthly or quarterly basis.
•Oversee the execution of HQ-led E-learning initiatives including translation, proofreading, and driving completion rates.
•Evaluate training effectiveness and implement improvements based on feedback and performance outcomes.
•Plan the local annual learning calendar aligned with the direction of the Retail Excellence Manager.
•Track and follow up on training-related expenses under the guidance of the Retail Excellence Manager.
•Maintain and update training records and staff performance.
•Carry out additional tasks based on business needs and specific requests.