BALENCIAGA Retail Training Manager

Your opportunity

The Retail Training Manager is responsible for adapting and managing all aspects of the training and development initiatives for retail staff at all levels primarily in SEAO region. The main objective is to ensure that staff are equipped with the necessary knowledge and skill sets, standards, and highly motivated and engaged in contributing to the achievement of business objectives and the company’s vision and values

How you will contribute

• Analyse competency gaps, identify training needs and develop effective training programs meeting the business needs

• Plan, deliver and coordinate all managerial, retail and product training programs in an effective and timely manner

• Conduct post training evaluation to ensure effectiveness, applicability, and continuous improvement of training programs

• Manage training administration and exercise budgetary control

• Onboard the retail staff, office staff and business partner with professionalism and practical knowledge

• Train-the-trainers in stores and design, develop in-store training tool kits

• Perform regular in-store field coaching, submit report to retail team, share the findings with solutions and work with Retail/ Store Managers to follow up the results.

• Drive NPS & CEE (mystery shopping) results via training initiatives

• Work closely with the Global training Team implement all training programs locally

Who you are

• Minimum 5 years of hands-on experience in training and development and preferably have experience in retail/hospitality industry 

• Strong in needs analysis, program development, facilitation, and training delivery skills

• Mature, confident, positive mindset and excellent people skills to work with different cultures and all levels of staff

• A self-starter with strong organization and influencing skills, able to work with limited guidance and resources

• Possess a strong passion in fostering a learning culture and developing talents

• Good command of written and spoken English

• Proficiency in Microsoft PPT and Excel

• Working Hours may vary depending on your involvement with the events

Why work with us?

This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.   

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.