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Celebrating our history with "Kering, of granite and dreams"

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François-Henri Pinault

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ジノリ 1735

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Crafting tomorrow's Luxury

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 | Kering

Your opportunityAs a Retail Intern at Balenciaga, you will have the opportunity to work in an environment where change and ideas are valued. The Retail Intern is responsible for providing quality administrative and logistical support to the team, as well as acting as a conduit for communication between internal and external parties.How you will contribute<ul><li>Managing the Daily and Weekly reports and share it to all the retail network</li><li>Consolidating and sharing weekly and monthly performance reports</li><li>Assist in the development, consolidation and communication on target setting</li><li>Assist in the Retail travel online accounts and co-ordinate hotel and travel plans within budget for retail team as required for meetings, store conference and other ad-hoc retail events</li><li>Manage all the Onboarding for the new joiners (insuring to plan meetings with all the support functions)</li><li>Support the Marketing team with all the VIC Gifting process (selection of clients with stores, order gifts and personalized cards, plan the delivery of the gifts on time)</li><li>Participate in the development, implementation and evaluation of challenges within the retail network to boost store performances through key KPIs</li><li>Partake in the development and maintenance of Store reports</li><li>Collect and consolidate the Monthly orders for the stores</li><li>Help in ensuring the communication and exchange of information between the stores and the various HQ departments according to current needs</li></ul>Who you are<ul><li>Fluent in English and in Italian, French is a plus!</li><li>Pragmatic</li><li>Team player</li><li>Strong organization skills</li><li>Proactive and problem solver</li><li>Strong planning and organizational skills</li><li>Excellent communication skills</li><li>Expert in MS office pack (Excel in particular)</li></ul>Why work with us? This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.Diversity CommitmentBalenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.

Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. 

In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. 

From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director.
In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Rejoignez-nous pour façonner à nos côtés le Luxe de demain.  Au sein du Kering-CERT, en charge des activités de détection et de réponse aux incidents de cybersécurité (SOC, VOC et CSIRT), vous prendrez le leadership de l’équipe délivrant les services SOC et CSIRT, et participerez activement aux activités de réponse à incident du CERT d’un groupe international.Nous sommes actuellement à la recherche d’un(e) Lead Analyst CERT pour intégrer l’équipe Cybersécurité.Votre opportunité Au sein du CERT, vous êtes en charge de la détection et de la réponse aux incidents, tout en collaborant étroitement avec l&#39;ensemble de l’équipe Cybersécurité, et plus largement avec le reste du groupe. Vous apportez votre expertise et développez l’équipe en contribuant à la protection d’un grand groupe international.Comment vous allez contribuerEn tant que Lead Analyst CERT, vous pilotez les activités du service SOC externalisé (hybride) et coordonnez les analystes CSIRT répartis à travers le globe. Avec un souci constant de montée en maturité de l’équipe et dans une optique d’amélioration continue, vous participez également à la gestion quotidienne des alertes et des réponses aux incidents, qu’ils soient réels ou issus d’exercices de type pentest ou red team.En accord avec la stratégie définie par le CISO et le Head of CERT, vous suivrez l’évolution de l’outillage technique (SIEM, EDR, etc.) et des processus (rapport d’incident) associés à vos services, afin de garantir la meilleure adaptation de l’équipe aux défis à venir, tout en assurant une amélioration continue de nos capacités de détection, de protection et de réponse.Vous serez également amené(e) à mener des projets pour renforcer les capacités du CERT, principalement autour de la supervision et de la réponse aux incidents, ainsi qu’à assurer les interactions quotidiennes avec les différentes équipes IT du groupe.Qui êtes-vous<ul><li>Idéalement diplômé(e) d’un Bac&#43;4/5 (Master ou école d’ingénieur) avec une spécialisation en cybersécurité, vous justifiez d’au moins 3 à 5 ans d’expérience (ou plus) dans des postes liés à la détection et à la réponse aux incidents, idéalement acquise au sein d’un SOC, d’un CSIRT ou d’un CERT.</li><li>Vous êtes passionné(e) par la cybersécurité et possédez une bonne connaissance des principaux concepts et outils de ce domaine (EDR, SIEM, etc.).</li><li>Vous souhaitez découvrir le management au travers d’une première expérience encadrante.</li><li>Vous êtes à l’aise avec des technologies de scripting comme PowerShell ou Python, et curieux(se) des nouvelles technologies.</li><li>Votre esprit d’analyse, votre curiosité et votre rigueur méthodologique vous permettent d’assimiler rapidement de nouvelles compétences.</li><li>Vos capacités d’organisation, votre aisance rédactionnelle et votre excellente communication sont des atouts majeurs.</li><li>Vous parlez anglais couramment ; des connaissances en italien sont un plus.</li></ul>Pourquoi nous rejoindre ? Cette opportunité vous permet de rejoindre une équipe CERT dynamique, au sein d&#39;un groupe international, et de découvrir la diversité des missions et des métiers dans un contexte stimulant. Vous développerez vos compétences en cybersécurité tout en portant votre vision au cœur de l’activité du CERT.À travers ses collaborateurs, Kering s&#39;engage en faveur de la diversité. Nous croyons que la diversité sous toutes ses formes – genre, âge, nationalité, culture, handicap, croyances religieuses, orientation sexuelle – enrichit le lieu de travail. Nos collaborateurs ont ainsi l’opportunité d’exprimer leurs talents, individuellement et collectivement, ce qui renforce notre capacité d&#39;adaptation dans un monde en constante évolution. En tant qu’employeur garantissant l’égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents

Groupe de Luxe mondial, Kering regroupe et fait grandir un ensemble de Maisons emblématiques dans la Mode, la Maroquinerie et la Joaillerie : Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, ainsi que Kering Eyewear et Kering Beauté. En plaçant la création au coeur de sa stratégie, Kering permet à ses Maisons de repousser leurs limites en termes d’expression créative, tout en façonnant un Luxe durable et responsable. C’est le sens de notre signature : Creativity is our Legacy. En 2024, Kering comptait 47 000 collaborateurs et a réalisé un chiffre d’affaires de 17,2 milliards d’euros.

Role Mission The TM is responsible for maximizing store performance in order to overachieve targets and goals with a strong focus on team management and development.  Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients.   The TM is responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Gucci Ambassador by promoting its values.    Team  <ul><li>Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example. </li><li>Working on the shop floor, the TM will be in constant contact with the team and what is happening on a daily basis. Provide support and ongoing feedback to cli</li><li>ent advisors to ensure their development, motivation and sense of belonging.  </li><li>Conduct regular performance conversations to discuss results and develop action plans.   </li><li>Conduct on spot coaching to ensure consistent client experience. </li><li>Participate in attracting, recruiting and onboarding a high performing team. </li><li>Partner with Store Manager and Human Resources for all employee relations issues to ensure effective resolution. </li><li>Make sure that all the company policies and procedures are followed by all the team members. </li></ul>  Client  <ul><li>Lead and inspire the team on executing superior client experience, ensuring the hospitality mindset within the team. </li><li>Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.  </li><li>Lead the execution of clientelling activities with the store team, developing actions to reach the goals and KPIs. </li><li>Demonstrate leadership by playing an active role on the sales floor. </li></ul>    Product <ul><li>Monitor the performance of the assigned categories and proactively propose action plans to reach the targets. </li><li>Partner with Merchandising team providing effective feedback on products, stock situation and specific requests for the store in order to grow the business. </li><li>Collaborate with VM team in order to maximize the category potential while guaranteeing that the image of the store is maintained according to guidelines.  </li><li>Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors. </li></ul>

About Gucci 

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

Discover more about Gucci at www.gucci.com.

Your opportunity<ul><li>Store Manager 점장은 부점장 및 팀원들과 매장 영업팀을 이끌며, 매출 및 KPI 목표를 달성하고 각종 절차 및 가이드라인을 준수할 책임을 갖는다.</li><li>고객을 대상으로 하는 브랜드 인게이지먼트 활동의 책임자로서, 매장의 잠재력을 최대한 실현할 수 있도록 부여되는 각종 정성적, 정량적 목표를 달성할 책임을 갖는다.</li><li>디렉터로서 본사에서 부여한 업무를 수행한다.</li></ul>How you will contribute비즈니스 개발 (BUSINESS DEVELOPER)<ul><li>매장 내 플로어 커버리지 관리, 매출 강화, 비주얼 머천다이징, 디스플레이, 고객 서비스, 오퍼레이션 업무 등을 수행한다.</li><li>일별, 주별, 월별 결과를 분석하고, 지속적으로 결과를 평가한다.</li><li>본사 보고 업무를 수행한다.</li><li>해당 정보를 매장팀에 공유한다.</li><li>로컬 경쟁사 등 비즈니스 환경을 파악하고 모니터링한다.</li><li>구체적인 정성적, 정량적 목표를 달성하기 위해 매장을 지원하고 팀장들을 이끈다.</li><li>매장팀에게 KPI 현황을 업데이트하고, KPI를 달성하기 위해 필요한 지원을 제공한다.</li></ul>인재 리드 및 개발 (A TALENT LEADER AND DEVELOPER)<ul><li>긍정적인 업무환경을 조성하고 유지한다.</li><li>브랜드 행동을 솔선수범하고, 매장팀도 함께 실천할 수 있도록 지원한다.</li><li>매일 매장팀에게 동기를 부여하고 도전 의식을 고취한다.</li><li>팀 활동, 개인 활동을 준비한다. (모닝 브리핑, 일대일 미팅 등)</li><li>매장의 전반적인 인력, 점장 및/또는 팀장들과 협업하여 직원 이슈를 관리한다.</li><li>인재를 유치, 개발, 유지한다.</li><li>부점장 및 팀원들을 관리하고, 업무상 필요한 사항을 지원한다.</li><li>부점장 및 팀원들을 도와 명확한 목표를 팔로우업하고 시의적절하고 일관적인 피드백을 제공함으로써 오퍼레이션 측면에서 영업팀 개발에 기여한다.</li><li>부점장 및 오퍼레이션 매니저에게 개발 계획을 공유한다.</li><li>부점장과 함께 의욕이 넘치고 유능하며, 패션과 럭셔리 산업의 최신 트렌드를 파악하고 있는 팀을 구축한다.</li></ul>대고객 브랜드 강화 (A BRAND PROMOTER - CLIENTS)<ul><li>발렌시아가 앰배서더로서 행동하고, 조직 내외에서 브랜드 문화를 유지 및 강화한다.</li><li>본사 가이드라인을 준수하면서 클라이언텔링 활동을 총괄한다.</li><li>브랜드 이미지에 맞게 매장 분위기를 유지한다.</li><li>발렌시아가 시그니처 경험과 고객 경험을 일관적으로 실행한다.</li><li>고객 만족과 고객 인게이지먼트를 달성하고, 발렌시아가의 정성적(퀄리티) 기준이 유지되도록 영업 활동을 감독한다.</li><li>CEE, NPS 스코어를 팔로우업하고, 그 결과를 바탕으로 액션을 수행한다.</li><li>클라이언텔링 마인드를 개발하고, 신규고객부터 VIC에 이르기까지 고객 충성도 및 고객 유지를 강화한다.</li><li>고객을 유치, 개발, 유지한다. (고급 데이터 수집, 고객과의 일대일 관계 등)</li><li>발렌시아가 시그니처에 걸맞은 우수한 고객 경험을 제공한다.</li><li>각종 채널을 활용한 “인스토어” 액션을 측정한다. (전화, 이메일 등)</li><li>고객 컴플레인 관련 이슈를 관리하고, 그에 따른 전체 영업 절차를 수행한다.</li><li>국내외 럭셔리 산업에 영향력을 가진 사람들과 네트워크를 구축하여 고객 충성도(특히 VIC, VVIC)를 강화한다.</li></ul>절차 관리 (A PROCESS MANAGER)<ul><li>법률, 안전, 보안, 내부 규정, 지속가능성, HR 가이드라인에 따라 절차를 준수한다.</li><li>매장 이미지가 발렌시아가 기준에 부합하도록 노력하고, 매장팀도 동일하게 노력하고, 관련 자원에 접근할 수 있도록 한다.</li><li>각종 활동을 계획, 승인, 조직, 준비함으로써, 예상 업무량을 관리할 수 있게 가용자원을 제공한다.</li><li>매장에 있는 제품 및 중요 물품의 안전을 보장하기 위해 필요한 모든 조치를 취한다.</li><li>매장에서 리테일 엑설런스 가이드라인을 실행한다. (FOH, BOH, 매장팀)</li><li>점장을 도와 인벤토리 활동과 창고 재고를 감독하고, 불일치가 있는 경우 즉시 보고한다.</li><li>인벤토리 결과를 바탕으로 오퍼레이션 매니저와 함께 인벤토리 활동을 관리한다.</li><li>창고 재고를 관리하고, 창고 재고가 매장의 세일즈 잠재력에 맞게 적절하게 운영되는지 검증한다.</li><li>성장을 지속하기 위해 기존 절차를 재검토 및 개선하고, 효율성과 효과성을 제고한다.</li><li>매장팀 계획 활동을 감독한다.</li></ul>Who you are<ul><li>발렌시아가 제품 감수성을 이해하고 발렌시아가의 이미지 및 가치에 걸맞게 행동할 수 있는 자</li><li>럭셔리 마켓에 대한 관심과 패션 트렌드 지식을 기반으로 신규 고객 개발과 기존 고객과의 관계 강화를 만들어 낼 수 있는 자</li><li>고객 서비스 마인드와 원활한 커뮤니케이션 능력으로 우수한 고객 서비스 및 애프터 세일즈 서비스를 제공할 수 있는 자</li><li>적극적이고 긍정적인 팀 플레이어로 긍정적인 업무 환경 유지와 팀워크 강화에 기여할 수 있는 자</li></ul>Why work with us? 발렌시아가는 브랜드 및 케어링 그룹 내에서 직원들이 전문적으로 성장할 수 있도록 노력하고 있습니다. 리더들로 하여금 뛰어난 실행력을 갖춘 팀을 구축하고 유지할 수 있도록 지원하며, 직원 개개인이 고무적인 업무 환경 속에서 자신의 잠재력을 최대한 발휘할 수 있도록 이끌고 있습니다.Diversity commitment발렌시아가는 다양한 인재를 양성하기 위해 노력하고 있습니다. 성별, 나이, 국적, 문화적 배경, 장애, 성적 지향성을 포함한 모든 형태의 다양성이 우리의 일터와 고객들의 경험을 풍부하게 할 것이라고 믿습니다. 고용주로서 모든 지원자들을 환영하며 균등한 기회를 제공하고, 발렌시아가 행동 역량을 기준으로 인재를 선발합니다. 우리는 인재의 성장과 성공을 추구합니다. 면접 과정을 통해 귀하가 역량을 펼칠 수 있는 기회를 함께 모색하고자 합니다.

About us
발렌시아가 하우스는 1917년 스페인 출신의 크리스토발 발렌시아가에 의해 설립되었습니다. 1937년 파리에 첫 부티크를 오픈한 이래 1968년까지 그 곳에서 컬렉션 디자인을 전개하였습니다. 당시 크리스토발 발렌시아가는 본인 만의 확고한 기준을 가진 쿠튀리어(디자이너)로서 명성을 떨쳤고, 크리스찬 디올은 "우리 모두의 달인"으로, 가브리엘 샤넬은 " 쿠튀리어 중의 쿠튀리어"로 그를 지칭했습니다. 초현대적인 옷의 형태는 하우스의 트레이드마크가 되었습니다.
브랜드의 정체성은 개념적인 프레타포르테 (기성복) 컬렉션에 확고히 뿌리를 내린 가운데, 가죽 제품, 신발, 액세서리 또한 전 세계적으로 큰 인기를 얻었습니다. 하우스의 전형적인 제품들 중에는 핸드백 컬렉션이 있으며, 남성 기성복 컬렉션 개발에 새로운 초점을 맞추면서 이 역시 빠르게 성공을 거두게 되었습니다.
2015년 10월 뎀나는 하우스의 아티스틱 디렉터로 임명되어 남녀 컬렉션을 모두 디자인하게 되었습니다.
발렌시아가 하우스는 2001년 케어링 그룹에 소속이 되었으며, 패션계에서 가장 영향력 있는 브랜드 중 하나로 자리매김하게 되었습니다.

발렌시아가는 현재 Store Manager (점장) 직급을 채용 중에 있습니다.

About usKering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames &amp; Sunglasses), developing a unique ‘ensemble’ of powerful brands.We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport &amp; Lifestyle.Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.We are currently seeking a Brand Ambassador who will report to Senior Sales Manager as part of our dynamic Sales Team in Japan.How you will contributeClient Portfolio Coverage<ul><li>Define work plan based on “sales cycle” priorities and activities.</li><li>Guarantee an effective visit planning in order to achieve KPI in terms of frequency of visits per store cluster.</li></ul>Client Relationship<ul><li>Build constructive relationships with Merchandise Manager, Store Manager and dedicated associates</li><li>Act as Brands’ point of reference for client’s feedbacks and needs.</li></ul>Brand Performance<ul><li>Ensure the achievement of sales objectives.</li><li>Sell in and sell out</li><li>Support the launch of each collection release.</li><li>Guarantee and monitor the brand penetration in the stores.</li><li>Ensure adequate level of assortment and stock in the points of sales.</li><li>Optimize and monitor product distribution in compliance with selective distribution guidelines.</li></ul>In Store<ul><li>Manage and optimize brand presence by negotiating and increasing in store brand visibility.</li><li>Ensure compliance with Brands’ Merchandising guidelines &amp; standards in the stores.</li><li>Maintain Image of Brands at Retail complying with guidelines to protect Brand Equity.</li></ul>Training<ul><li>Ensure implementation of training activities for the Trade regarding products, brand and trade marketing.</li></ul>Reporting<ul><li>Provide timely and accurate reporting of visits, gathering customer’s feedback on products and brands.</li><li>Analyze and report information on competitors’ activities (brands/products/visibility/events).</li><li>Analyze best and worst sellers (i.e. the best selling price points, colors or styles).</li></ul>Who you are<ul><li>Requirements </li></ul><ul><li>University Degree</li><li>Min 5-years of experience in sales on-the-field</li><li>Experience within fashion / luxury, cosmetics, FMCG environments</li><li>Solid background in Trade Marketing and Visual Merchandising</li><li>Available to travel</li><li>Computer literate (Microsoft suite)</li><li>Japanese native speaker</li></ul><ul><li>Skills </li></ul><ul><li>Outstanding interpersonal skills</li><li>Strong achievement orientation</li><li>Excellent negotiation skills</li><li>Excellent communication and presentation skills</li><li>Analytical attitude &amp; learning capability</li></ul><ul><li>Ideal Candidate</li></ul><ul><li>At least 2 year sales experience.</li><li>Good computer skills, including Excel, PowerPoint and Word</li><li>Ability to prepare reports and use of appropriate mode of communication</li><li>Proven experience in planning, executing and delivery of Sales strategies and expense</li><li>Management.</li><li>Strong commercial attitude and result-oriented mindset;</li><li>Good team work &amp; communication skill</li><li>Native speaker</li></ul>

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.
We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

Your opportunity<ul><li>Client Ambassador 는 내외부 고객에게 발렌시아가 시그니처를 제공하고 매니지먼트팀을 지원하며, 발렌시아가 브랜드 및 이미지를 대표함으로써 매장 매출에 크게 기여합니다.</li><li>발렌시아가 행동을 실천하고, 고객과 소통합니다.</li></ul>How you will contribute<ul><li>매출을 극대화하고, 우수한 고객 서비스와 AS 서비스를 제공합니다.</li><li>주기적으로 시장/패션 트렌드와 비즈니스 환경을 파악합니다.</li><li>고객 경험 제공 및 목표 달성을 위해 동료들을 지원함으로써 팀워크를 강화합니다.</li><li>조직 내외에서 브랜드 문화를 강화하고, 우수한 고객 경험을 제공합니다.</li><li>적극적으로 신규 고객을 개발하고, 기존 고객과의 관계를 꾸준히 강화합니다.</li><li>매니지먼트팀을 도와 매장 절차를 준수합니다.</li></ul>Who you are<ul><li>발렌시아가 제품 감수성을 이해하고 발렌시아가의 이미지 및 가치에 걸맞게 행동할 수 있는 자</li><li>럭셔리 마켓에 대한 관심과 패션 트렌드 지식을 기반으로 신규 고객 개발과 기존 고객과의 관계 강화를 만들어 낼 수 있는 자</li><li>고객 서비스 마인드와 원활한 커뮤니케이션 능력으로 우수한 고객 서비스 및 애프터 세일즈 서비스를 제공할 수 있는 자</li><li>적극적이고 긍정적인 팀 플레이어로 긍정적인 업무 환경 유지와 팀워크 강화에 기여할 수 있는 자</li></ul>Why work with us? 발렌시아가는 브랜드 및 케어링 그룹 내에서 직원들이 전문적으로 성장할 수 있도록 노력하고 있습니다. 리더들로 하여금 뛰어난 실행력을 갖춘 팀을 구축하고 유지할 수 있도록 지원하며, 직원 개개인이 고무적인 업무 환경 속에서 자신의 잠재력을 최대한 발휘할 수 있도록 이끌고 있습니다.Diversity commitment발렌시아가는 다양한 인재를 양성하기 위해 노력하고 있습니다. 성별, 나이, 국적, 문화적 배경, 장애, 성적 지향성을 포함한 모든 형태의 다양성이 우리의 일터와 고객들의 경험을 풍부하게 할 것이라고 믿습니다. 고용주로서 모든 지원자들을 환영하며 균등한 기회를 제공하고, 발렌시아가 행동 역량을 기준으로 인재를 선발합니다. 우리는 인재의 성장과 성공을 추구합니다. 면접 과정을 통해 귀하가 역량을 펼칠 수 있는 기회를 함께 모색하고자 합니다.

About us
발렌시아가 하우스는 1917년 스페인 출신의 크리스토발 발렌시아가에 의해 설립되었습니다. 1937년 파리에 첫 부티크를 오픈한 이래 1968년까지 그 곳에서 컬렉션 디자인을 전개하였습니다. 당시 크리스토발 발렌시아가는 본인 만의 확고한 기준을 가진 쿠튀리어(디자이너)로서 명성을 떨쳤고, 크리스찬 디올은 "우리 모두의 달인"으로, 가브리엘 샤넬은 " 쿠튀리어 중의 쿠튀리어"로 그를 지칭했습니다. 초현대적인 옷의 형태는 하우스의 트레이드마크가 되었습니다.
브랜드의 정체성은 개념적인 프레타포르테 (기성복) 컬렉션에 확고히 뿌리를 내린 가운데, 가죽 제품, 신발, 액세서리 또한 전 세계적으로 큰 인기를 얻었습니다. 하우스의 전형적인 제품들 중에는 핸드백 컬렉션이 있으며, 남성 기성복 컬렉션 개발에 새로운 초점을 맞추면서 이 역시 빠르게 성공을 거두게 되었습니다.
2015년 10월 뎀나는 하우스의 아티스틱 디렉터로 임명되어 남녀 컬렉션을 모두 디자인하게 되었습니다.
발렌시아가 하우스는 2001년 케어링 그룹에 소속이 되었으며, 패션계에서 가장 영향력 있는 브랜드 중 하나로 자리매김하게 되었습니다.

발렌시아가는 현재 Client Ambassador (판매사원) 직급을 채용 중에 있습니다.

Your opportunity<ul><li>부점장은 팀원들과 매장 영업팀을 이끌며, 매출 및 KPI 목표를 달성하고 각종 절차 및 가이드라인을 준수할 책임을 갖는다.</li><li>고객을 대상으로 하는 브랜드 인게이지먼트 활동의 책임자로서, 매장의 잠재력을 최대한 실현할 수 있도록 부여되는 각종 정성적, 정량적 목표를 달성할 책임을 갖는다.</li><li>점장을 대행하며, 본사 및 점장이 부여한 업무를 수행한다.</li></ul>How you will contribute비즈니스 개발 (BUSINESS DEVELOPER)<ul><li>점장을 도와 매장 내 플로어 커버리지 관리, 매출 강화, 비주얼 머천다이징, 디스플레이, 고객 서비스, 오퍼레이션 업무 등을 수행한다.</li><li>일별, 주별, 월별 결과를 분석하고, 지속적으로 결과를 평가한다.</li><li>점장을 도와 본사 보고 업무를 수행한다.</li><li>해당 정보를 매장팀에 공유한다.</li><li>로컬 경쟁사 등 비즈니스 환경을 파악하고 모니터링한다.</li><li>플래그십 스토어 점장에게 양질의 피드백을 제공하고, 요청받은 사항을 보고한다.</li><li>구체적인 정성적, 정량적 목표를 달성하기 위해 점장을 지원하고 팀장들을 이끈다.</li><li>본사와 플래그십 스토어 점장이 수립한 액션플랜을 실행 및 팔로우업한다.</li><li>매장팀에게 KPI 현황을 업데이트하고, KPI를 달성하기 위해 필요한 지원을 제공한다.</li></ul>인재 리드 및 개발 (A TALENT LEADER AND DEVELOPER)<ul><li>긍정적인 업무환경을 조성하고 유지한다.</li><li>브랜드 행동을 솔선수범하고, 매장팀도 함께 실천할 수 있도록 지원한다.</li><li>매일 매장팀에게 동기를 부여하고 도전 의식을 고취한다.</li><li>점장을 도와 팀 활동, 개인 활동을 준비한다. (모닝 브리핑, 일대일 미팅 등)</li><li>점장 및/또는 팀장들과 협업하여 직원 이슈를 관리한다.</li><li>인재를 유치, 개발, 유지한다.</li><li>팀원들을 관리하고, 업무상 필요한 사항을 지원한다.</li><li>점장 및 팀원들을 도와 명확한 목표를 팔로우업하고 시의적절하고 일관적인 피드백을 제공함으로써 오퍼레이션 측면에서 영업팀 개발에 기여한다.</li><li>점장 및 오퍼레이션 매니저에게 개발 계획을 공유한다.</li><li>점장을 도와 의욕이 넘치고 유능하며, 패션과 럭셔리 산업의 최신 트렌드를 파악하고 있는 팀을 구축한다.</li></ul>대고객 브랜드 강화 (A BRAND PROMOTER - CLIENTS)<ul><li>발렌시아가 앰배서더로서 행동하고, 조직 내외에서 브랜드 문화를 유지 및 강화한다.</li><li>본사 가이드라인을 준수하면서 클라이언텔링 활동을 총괄한다.</li><li>브랜드 이미지에 맞게 매장 분위기를 유지한다.</li><li>발렌시아가 시그니처 경험과 고객 경험을 일관적으로 실행한다.</li><li>고객 만족과 고객 인게이지먼트를 달성하고, 발렌시아가의 정성적(퀄리티) 기준이 유지되도록 영업 활동을 감독한다.</li><li>CEE, NPS 스코어를 팔로우업하고, 그 결과를 바탕으로 액션을 수행한다.</li><li>클라이언텔링 마인드를 개발하고, 신규고객부터 VIC에 이르기까지 고객 충성도 및 고객 유지를 강화한다.</li><li>고객을 유치, 개발, 유지한다. (고급 데이터 수집, 고객과의 일대일 관계 등)</li><li>발렌시아가 시그니처에 걸맞는 우수한 고객 경험을 제공한다.</li><li>각종 채널을 활용한 “인스토어” 액션을 측정한다. (전화, 이메일 등)</li><li>고객 컴플레인 관련 이슈를 관리하고, 그에 따른 전체 영업 절차를 수행한다.</li><li>국내외 럭셔리 산업에 영향력을 가진 사람들과 네트워크를 구축하여 고객 충성도(특히 VIC, VVIC)를 강화한다.</li></ul>절차 관리 (A PROCESS MANAGER)<ul><li>법률, 안전, 보안, 내부 규정, 지속가능성, HR 가이드라인에 따라 절차를 준수한다.</li><li>매장 이미지가 발렌시아가 기준에 부합하도록 노력하고, 매장팀도 동일하게 노력하고, 관련 자원에 접근할 수 있도록 한다.</li><li>각종 활동을 계획, 승인, 조직, 준비함으로써, 예상 업무량을 관리할 수 있게 가용자원을 제공한다.</li><li>매장에 있는 제품 및 중요 물품의 안전을 보장하기 위해 필요한 모든 조치를 취한다.</li><li>매장에서 리테일 엑설런스 가이드라인을 실행한다. (FOH, BOH, 매장팀)</li><li>점장을 도와 인벤토리 활동과 창고 재고를 감독하고, 불일치가 있는 경우 즉시 보고한다.</li><li>인벤토리 결과를 바탕으로 오퍼레이션 매니저와 함께 인벤토리 활동을 관리한다.</li><li>창고 재고를 관리하고, 창고 재고가 매장의 세일즈 잠재력에 맞게 적절하게 운영되는지 검증한다.</li><li>성장을 지속하기 위해 기존 절차를 재검토 및 개선하고, 효율성과 효과성을 제고한다.</li><li>매장팀 계획 활동을 감독한다.</li></ul>Who you are<ul><li>발렌시아가 제품 감수성을 이해하고 발렌시아가의 이미지 및 가치에 걸맞게 행동할 수 있는 자</li><li>럭셔리 마켓에 대한 관심과 패션 트렌드 지식을 기반으로 신규 고객 개발과 기존 고객과의 관계 강화를 만들어 낼 수 있는 자</li><li>고객 서비스 마인드와 원활한 커뮤니케이션 능력으로 우수한 고객 서비스 및 애프터 세일즈 서비스를 제공할 수 있는 자</li><li>적극적이고 긍정적인 팀 플레이어로 긍정적인 업무 환경 유지와 팀워크 강화에 기여할 수 있는 자</li></ul>Why work with us? 발렌시아가는 브랜드 및 케어링 그룹 내에서 직원들이 전문적으로 성장할 수 있도록 노력하고 있습니다. 리더들로 하여금 뛰어난 실행력을 갖춘 팀을 구축하고 유지할 수 있도록 지원하며, 직원 개개인이 고무적인 업무 환경 속에서 자신의 잠재력을 최대한 발휘할 수 있도록 이끌고 있습니다.Diversity commitment발렌시아가는 다양한 인재를 양성하기 위해 노력하고 있습니다. 성별, 나이, 국적, 문화적 배경, 장애, 성적 지향성을 포함한 모든 형태의 다양성이 우리의 일터와 고객들의 경험을 풍부하게 할 것이라고 믿습니다. 고용주로서 모든 지원자들을 환영하며 균등한 기회를 제공하고, 발렌시아가 행동 역량을 기준으로 인재를 선발합니다. 우리는 인재의 성장과 성공을 추구합니다. 면접 과정을 통해 귀하가 역량을 펼칠 수 있는 기회를 함께 모색하고자 합니다.

About us
발렌시아가 하우스는 1917년 스페인 출신의 크리스토발 발렌시아가에 의해 설립되었습니다. 1937년 파리에 첫 부티크를 오픈한 이래 1968년까지 그 곳에서 컬렉션 디자인을 전개하였습니다. 당시 크리스토발 발렌시아가는 본인 만의 확고한 기준을 가진 쿠튀리어(디자이너)로서 명성을 떨쳤고, 크리스찬 디올은 "우리 모두의 달인"으로, 가브리엘 샤넬은 " 쿠튀리어 중의 쿠튀리어"로 그를 지칭했습니다. 초현대적인 옷의 형태는 하우스의 트레이드마크가 되었습니다.
브랜드의 정체성은 개념적인 프레타포르테 (기성복) 컬렉션에 확고히 뿌리를 내린 가운데, 가죽 제품, 신발, 액세서리 또한 전 세계적으로 큰 인기를 얻었습니다. 하우스의 전형적인 제품들 중에는 핸드백 컬렉션이 있으며, 남성 기성복 컬렉션 개발에 새로운 초점을 맞추면서 이 역시 빠르게 성공을 거두게 되었습니다.
2015년 10월 뎀나는 하우스의 아티스틱 디렉터로 임명되어 남녀 컬렉션을 모두 디자인하게 되었습니다.
발렌시아가 하우스는 2001년 케어링 그룹에 소속이 되었으며, 패션계에서 가장 영향력 있는 브랜드 중 하나로 자리매김하게 되었습니다.

발렌시아가는 현재 Associate Store Manager (부점장) 직급을 채용 중에 있습니다.

Role MissionThe Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience.Key Accountabilities<ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;</li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;</li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;</li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;</li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;</li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;</li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Maintain a neat and organized understock and stock room;</li><li>Adhere to Gucci image standards and guidelines;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Bachelor’s Degree preferred;</li></ul><ul><li>3&#43; years of luxury fashion sales experience preferably in a similar role or customer service setting;</li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;</li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;</li><li>Strong organization and follow-up skills are essential;</li><li>Accuracy and attention to detail;</li><li>Candidate should be team-focused with a desire to collaborate effectively;</li><li>Ability to work in a fast moving and dynamic environment;</li><li>High flexibility and ability to adapt to different customers;</li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role MissionThe Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience.Key Accountabilities<ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;</li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;</li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;</li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;</li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;</li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;</li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Maintain a neat and organized understock and stock room;</li><li>Adhere to Gucci image standards and guidelines;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Bachelor’s Degree preferred;</li></ul><ul><li>3&#43; years of luxury fashion sales experience preferably in a similar role or customer service setting;</li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;</li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;</li><li>Strong organization and follow-up skills are essential;</li><li>Accuracy and attention to detail;</li><li>Candidate should be team-focused with a desire to collaborate effectively;</li><li>Ability to work in a fast moving and dynamic environment;</li><li>High flexibility and ability to adapt to different customers;</li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.For individuals assigned and/or hired to work in Washington, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  A reasonable estimate of the current base salary range is $ 19,00 to $21,00. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Benefits include: <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Paid Time Off (PTO)</li><li>401K</li></ul>EOE M/D/F/V

Role MissionAs a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.Key AccountabilitiesTeam<ul><li>Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;</li><li>Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;</li><li>Assist in the development and growth within your team;</li><li>Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.</li></ul>Client <ul><li>Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;</li></ul><ul><li>Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;</li><li>Attract new clients by being a Brand Ambassador through networking within the community;</li><li>Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.</li></ul>Operations<ul><li>Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;</li></ul><ul><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Support the daily operations of the store when management is not present;</li><li>First point of contact should a difficult client issue arise.</li></ul>Key Requirements<ul><li>Sales management experience in retail, luxury retail, or service-related industry preferred;</li><li>Bachelor’s Degree in a related field is preferred;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

We are currently seeking an Assistant Store Director who will report to the Store Director as part of our dynamic team.ROLEYou will lead the Department Manager and store sales team to meet and exceed all sales goals and KPI’s. You will also be responsible for promoting brand engagement to customers, in order to guarantee the quantitative and qualitative goals assigned.MISSION<ul><li>Ensure professional growth and training of the staff with a coaching approach</li><li>Define targeted quantitative and qualitative goals and ensure they are achieved</li><li>Assist the SD in overseeing floor coverage, driving sales, visual merchandising, customer service and operational functions within the store</li><li>Be the training ambassador for all training needs</li><li>Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty</li></ul>PROFILE<ul><li>Significant experience in the sale of luxury goods or retail</li><li>2 to 4 years of successful experience in a managerial retail position</li><li>Excellent time management skills</li><li>Bachelor’s Degree preferred</li><li>Knowledge of Concur expense reporting is a plus</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April
2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Your opportunity Support the regional sample operations, ensuring a seamless, timely, and efficient process. Work closely with supply chain, planning, and logistics teams (Regional and Headquarter) to uphold operational excellence while ensuring compliance with corporate policies and procedures.How you will contribute<ul><li>Manage and execute the regional sample process, ensuring adherence to company policies.</li><li>Coordinate sample logistics for brand ambassadors and new releases, working with HQ and Logistics to place orders in SAP.</li><li>Process Brand Ambassador sample returns.</li><li>Support sample order management, working with local planning, logistics, and the HQ Samples Team.</li><li>Collaborate with sales teams and event organizers to understand sample needs, track requests, and ensure materials are available and in optimal condition.</li><li>Support quarterly sample recalls, maintaining optimal inventory levels.</li><li>Attend on-site event logistics, facilitating smooth sample presentation and handling during commercial events.</li></ul><ul><li>Analyze and report the annual sample gap based on inventory consolidation and reconciliation.</li><li>Present quarterly key findings within sample management to the business.</li><li>Maintain and analyze monthly samples-related KPIs to support data-driven decision-making.</li><li>Provide monthly updates to Senior Director of Customer Operations for NA.</li></ul><ul><li>Annually manage and facilitate the Sample budget for HQ in alignment with commercial team.</li><li>Update Sample management mapped process and procedure flows.</li><li>Identify and implement process improvements to enhance efficiency and accuracy.</li><li>Conduct training sessions on sample policies and procedures.</li></ul><ul><li>Ensure the accuracy and integrity of customer master data by maintaining up-to-date records.</li></ul>Who you are<ul><li>3&#43; years of experience in a B2B fashion or similar environment.</li><li>Experience in sales support, logistics, or sample management preferred.</li><li>Experience with SAP implementation and/or usage is an advantage.</li><li>Bachelor’s degree in Business or relevant field preferred</li><li>Advance level of Excel</li><li>Dedicated self-starter with strong attention to detail and follow-up</li><li>Excellent Communicator, both verbal and written</li><li>Strong organizational skills and the ability to handle multiple deadlines in a face paced environment</li><li>Attention to detail with accuracy and consistency</li><li>Proficient with Tableau, Microsoft Dynamics or Data Visualization a plus</li></ul>Why working with us?This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.  Salary Range – $26-29hr

About us

Kering Eyewear is the one and only Luxury Eyewear company.
Kering Eyewear is part of the Kering Group, a global Luxury group that develops a series of renowned Houses in Fashion, Leather Goods and Jewelry.
Kering Eyewear is the most relevant player in the Luxury Eyewear market segment.

Founded in 2014, Kering Eyewear is the most relevant player in the Luxury Eyewear market segment. The Company designs, develops and distributes eyewear for a complete and well-balanced portfolio of 13 brands, which includes the Proprietary brands LINDBERG, the undisputed design luxury Danish eyewear company, and Maui Jim, recognized for its outstanding lens technology and distinctive Hawaiian heritage, as well as the Houses brands Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, Chloé, Alexander McQueen, Montblanc, Dunhill, Alaïa and Puma.


Your opportunity
Support the regional sample operations, ensuring a seamless, timely, and efficient process. Work closely with supply chain, planning, and logistics teams (Regional and Headquarter) to uphold operational excellence while ensuring compliance with corporate policies and procedures.

ビジョン、熱意、価値観、ブランド。ケリングの世界をご紹介します。

ケリングでは、様々な可能性を広げることができ、仕事における目標達成のために理想とするキャリアパスを形成することができます。ケリングでのキャリアをより詳しく知っていただくために、ケリングの社員それぞれの経験をご紹介します。

チェンリン、Kering Keys 

フローレンス、ブシュロン

ナタリー、グッチ

アントニーノ、グッチ

インスピレーションを与え、能力を引き出し、リスクを恐れることなく、誠実であること。
ケリングを支える人々が、モダン・ラグジュアリーの新たな基準を構築します。あなたも、チームの一員になりませんか。

採用

ケリングは、ラグジュアリーへの深い情熱、変革を実現しようとするチャレンジ精神、そしてケリングの未来を創りたいという熱意に溢れた方を求めています。世界で最も影響力のあるラグジュアリー・グループで活躍してみませんか。

How will you contribute? As Global Client Engagement Director you will define, design and deliver strategy and tools to develop our clients business in markets, and elevate their experience in all the client touchpoints, playing a pivotal role in shaping and delivering the brand’s WW client development strategy with measurable impact. You will be responsible for defining the clienteling strategy, leading the implementation of the roadmap to drive client growth across segments, and elevate the client experience across all physical and digital platforms. 1- Lead and define the Global Client Strategy <ul><li>Develop and implement the global client development strategy for all client segments and across all markets, ensuring full alignment with brand values, business priorities, and commercial goals.</li><li>Effectively communicate the vision to all stakeholders involved, while fostering strong cross-functional collaboration.</li><li>Build and manage a comprehensive Worldwide Client Engagement Calendar that supports strategic business priorities.</li></ul>2- Elevate Client Experience Across All Touchpoints<ul><li>Define the vision for a seamless and emotionally resonant client journey across every brand touchpoint—boutiques, events and online platforms</li><li>Create and embed core pillars of the Retail Client Experience to serve as the foundation for elevated in-store interactions</li><li>Design and deploy 360° activations and animations in-store to enrich engagement and storytelling.</li><li>Design client experiences attached to specific services</li><li>Build a Store planning client experience partnership, ensuring consistent and localized execution.</li></ul>3. Lead and Scale Clienteling Activities Globally<ul><li>Oversee and enhance one-to-one clienteling strategies and daily practices within stores, ensuring excellence in execution.</li><li>Establish KPIs and methodologies to maximize ROI of client development initiatives and store-level activations, driving both experience and profitability.</li><li>Partner with internal stakeholders (e.g., Kering Group) to evolve and optimize clienteling tools and lead training programs for regional and local teams, ensuring their effective deployment by coaching and empowering local teams to integrate them seamlessly into their daily practices.</li><li>Roll out global client feedback mechanisms (e.g., Net Promoter Score, Mystery Shopping) and use insights to build targeted action plans</li></ul>4. Oversees CRM Campaign Strategy &amp; Execution<ul><li>Lead the global CRM campaign calendar in collaboration with cross-functional teams, ensuring alignment with brand, commercial, and experience goals.</li><li>Optimize the effectiveness of CRM campaigns through personalization, segmentation, and data-driven insights to drive revenue, retention, and engagement.</li><li>Monitor campaign performance and implement continuous improvement processes to ensure relevance and impact across client segments and regions.</li></ul><div></div>Key requirements <ul><li>Minimum 10 years of experience in client engagement roles within the luxury retail industry</li><li>Proven leadership in managing cross-regional initiatives and aligning stakeholders across HQ, regions, and store networks</li></ul><ul><li>Experience in designing and delivering bespoke experiences for Clients across multiple channels.</li></ul><ul><li>Creative mindset with a refined aesthetic sensibility and ability to translate brand DNA into meaningful client journeys</li></ul><ul><li>Robust analytical skills</li><li>Excellent communication and interpersonal skills; comfortable engaging with executives, regional directors, and retail teams</li></ul><ul><li>International experience working across multiple luxury markets</li><li>Fluent in English; proficiency in additional languages is a strong asset.</li></ul>What Success Looks Like<ul><li>A globally unified yet locally adaptable client development strategy</li><li>Measurable growth in client engagement, satisfaction, and retention</li><li>Elevated store experience consistently delivered across regions</li><li>Efficient and effective use of clienteling and CRM tools with strong ROI</li><li>Ability to embody the brand vision and to deliver results bringing different stakeholders on board</li></ul>Why work with us?This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta.
Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook.
An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.

At McQueen, we live and breathe a culture defined by our key Behaviors:<div><div><div><div><ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?The McQueen Store Manager will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. This role is responsible for setting up and implementing the strategy and vision for the store, providing recommendations and improvement plans based on store results.The ideal candidate must perform with a high level of integrity and take full ownership of the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation. The Store Manager leads by example and guarantees excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. They will drive excellence in all Client touchpoints through empowering and developing the store team.Leading the business <ul><li>Drive team to exceed Financial targets and maximize sales performances, contributing to the success of the entire store</li><li>Propose and develop action plans, through careful analysis of store performance.</li><li>Communicate with the team the company set KPI’s and identify strategies to ensure performance standards are met.</li><li>Represent the Company within the local market, identify opportunities to increase foot flow, attract new Clients, and build loyal relationships with the brand.</li><li>Be present on the sales floor, ensuring highest standard of approach and service to Clients.</li><li>Foster the omni channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients. </li><li>Meet store operating budgets by monitoring store expenses</li><li>Provide effective product feedback based on store needs, and participate in the buying session when requested</li><li>Proactively follow current competitors and fashion trends, industry news and new innovations in technology.</li><li>Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy; partner with the appropriate internal departments for support</li></ul>Client Development<ul><li>Place the client above all. Lead by example to create a welcoming environment and to ensure the Team strives to meet the Client’s every need and request</li><li>Foster a client centric mindset developing and maintaining solid Client relationships and enforce meaningful after sales experiences to increase customer loyalty</li><li>Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients</li><li>Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events</li><li>Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting. </li><li>Foster a strong private appointment culture among the team</li><li>Collaborate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client</li></ul>Performance and Team development <ul><li>Oversee annual review process for all store employees and set annual employee goals  </li><li>Cascade relevant information from the business in an efficient way to ensure team alignment</li><li>Conduct monthly coaching sessions with team members to review performance and provide constructive, timely feedback </li><li>Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping. </li><li>Ensure a consistent and branded onboarding experience for all new hires</li><li>Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service</li><li>Partner with Retail Manager and Human Resource Manager for all employee relations issues to ensure effective resolution. </li><li>Act as a strong staff motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment. </li><li>Be a role model of House Code of Behaviors and ensure team abides by them</li><li>Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates</li><li>Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures  </li><li>Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Manager and Human Resource Manager to define the correct development processes</li><li>Ensure strong cooperation between front and back of house to guarantee efficient operations</li></ul>  Store Operations <ul><li>Adhere to and enforce all company policies and procedures</li><li>Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement polices</li><li>Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target </li><li>Oversee the processing of daily incoming and outbound merchandise requests and shipments</li><li>Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees</li><li>Support and maintain visual merchandising standards set by headquarters</li><li>Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters</li><li>Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures. </li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired McQueen behaviors </li><li>Significant sales management experience in retail, luxury retail, or service-related industry</li><li>Proven ability to drive store performance</li><li>Commercial awareness and strong business acumen, including key retail performance indicators</li><li>Coaching and development skills</li><li>Strong analytical skills</li><li>Entrepreneurial spirit </li><li>Strong budget management experience </li><li>Strong verbal and written communication skills and excellent organizational skills. </li><li>Being confident in public speaking and engaging with external stakeholder </li><li>Ability to manage competing priorities in a fast-paced environment. Open to change and new way of working</li><li>Able to manage pressure and maintain a positive working environment </li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook</li><li>Flexibility to work a retail schedule which will include evenings, weekends and holidays. </li><li>Ability to effectively create, manage and adhere to deadlines</li><li>Ability to be mobile for extended periods of time </li><li>Passion for the Fashion Industry</li><li>Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.</div></div></div></div>

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

<div>Le Global Media Manager développe la marque et l&#39;activité de Boucheron dans le monde entier grâce à des  pratiques médias créatives et innovantes. Il dirige la stratégie média intégrée sur tous les supports payants à  travers du purchase funnel, ancre la stratégie globale dans les plans et exécutions locaux, s’assure d’une  approche établie sur l’analyse de données et développe des achats orientés performance et  programmatique. Le candidat idéal est à la fois expérimenté et stratégique et démontre son excellence  opérationnelle et stratégique à travers les campagnes centrales et l’exécution des Marchés.  Le poste est placé sous la responsabilité du Broadcast Director au sein du département Communication international.   </div><div>Stratégie et planification   </div><div>- Développer la stratégie média globale de la Maison, les directives média et le budget en accord avec  les objectifs et les activations de la communication globale.   </div><div>- Mettre en œuvre et optimiser les sujets stratégiques liés aux médias, tels que la stratégie du full funnel, les media clusters, l&#39;achat programmatique, et le paid social. </div><div>- Travailler avec l&#39;agence média sur l&#39;etude du paysage médiatique, l&#39;analyse de la concurrence, etc.  afin de fournir des informations stratégiques, des inspirations et des repères.   </div><div>- Diriger la stratégie et la planification médias pour les campagnes médias centrales, y compris les  pratiques de test &amp; learn.   </div><div>Coordination des marchés   </div><div>- Examen et réajustements des briefs, de la stratégie média, des plans détaillés et des rapports de  campagne.   </div><div>- Suivre les allocations budgétaires locales et guider les marchés sur les sujets liés aux paid médias  (planification/questions techniques/actifs/données, etc.).   </div><div>- Présenter à la direction la stratégie et les plans média locaux, les rapports globaux et les  benchmarks.   </div><div>Exécution et reporting   </div><div>- Piloter l’agence média et développer des best practices pour Boucheron (central &#43;  local).   </div><div>- Garantir la mise en œuvre de standards et procédures Kering/Boucheron avec la nouvelle agence.  - Gérer le briefing de la campagne centrale, et superviser l’agence au niveau de la planification,  l&#39;exécution et l&#39;optimisation.   </div><div>- Examiner et créer des stratégies spécifiques et des indicateurs clés de performance pour l&#39;ensemble  des canaux afin d&#39;analyser les performances précisément.   </div><div>Administration   </div><div>- Gestion de l&#39;équipe média siège (2 personnes) et reporting indirect des Media Managers régionaux.  - Suivi financier et gestion de la facturation.   </div><div>- Suivi des outils médias (plateforme budgétaire, tableau de bord des performances, GA, etc.)   </div><div>Communication interne et externe   </div><div>- Travailler de manière pro active avec les équipes internes : Digital, Marketing, Image, Presse, CRM  etc.   </div><div>- Travailler avec l&#39;équipe média de Kering sur les sujets prioritaires du Groupe.   </div><div>- Entretenir une relation étroite avec les partenaires médias pour suivre les mises à jour des médias.  - Organisation occasionnelle d&#39;ateliers avec les équipes internes, l&#39;agence et les partenaires.  </div><div>Profil   </div><div>- Au moins six ans d&#39;expérience en planification et stratégie média sur tous les canaux (Display, Paid  Search, Social, Print, OOH).   </div><div>- Expérience significative et affinité avec le secteur du luxe.   </div><div>- Maîtrise de MS Office, y compris une excellente maîtrise d&#39;Excel et de Powerpoint.  - Excellentes aptitudes à la communication et à l&#39;établissement de relations dans un environnement  multiculturel.   </div><div>- Grandes capacités analytiques, y compris une expérience de l&#39;exploitation des données pour générer  des informations qui seront utilisées dans les campagnes.   </div><div>- Pensée créative et innovante pour stimuler la croissance.   </div><div>- Maîtrise du français et de l&#39;anglais (écrit et parlé).  Nous croyons en la richesse des perspectives et des origines. Nous créons pour et avec cette diversité, et recrutons sans considération de genre, d’âge, de nationalité, de culture, de handicap, de croyances religieuses ou d’orientation sexuelle. La parité et l&#39;égalité des chances sont nos priorités.Nous œuvrons pour créer ensemble un environnement authentique, qui soutient le bien-être physique et émotionnel de chaque employé, où chacun a la liberté de réaliser pleinement son potentiel.</div>

Créée par Frédéric Boucheron en 1858, la Maison Boucheron s’est construite à travers quatre générations de descendants directs. Créateur visionnaire et premier des grands joailliers contemporains à ouvrir une boutique sur la place Vendôme, Boucheron incarne aujourd’hui encore l’excellence en Joaillerie, Haute Joaillerie et Horlogerie. Le style Boucheron, libre et audacieux, ne cesse d’inventer les classiques de demain.

About UsPomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.We are currently looking for a Digital Learning Intern.How you will contribute:<ul><li>You will support with the development of our Digital Library of training materials, serving as the key point of reference for content creation and organization;</li><li>You will help enhancing the existing library, ensuring all training content is up to date, relevant, and easily accessible for the Training and Clienteling Team;</li><li>You will assist in crafting project presentations for the Sales Training team, including toolkits for new training modules and engaging quizzes;</li><li>You will coordinate the Training Calendar for local trainers across regions, ensuring seamless scheduling;</li><li>You will oversee the end-to-end E-Learning Translation process, liaising with translation agencies;</li><li>You will prepare dashboards to track key training metrics and performance indicators.</li></ul>Who you are:<ul><li>Degree in Economics/Business;</li><li>High level of Power point;</li><li>Good project management;</li><li>Excellent written and oral communication skills;</li><li>Flexibility and ability to work independently;</li><li>Ability to prioritize and manage multiple simultaneous deadlines;</li><li>Fluent in English and Italian;</li><li>Curiosity, proactivity and high adaptability.</li></ul>Why work with us?This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.<div><div><div></div></div></div>

About usKering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture.This vision is expressed in our signature: Creativity is our Legacy. In 2024, Kering employed47,000 people and generated revenue of €17.2 billion  Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.La tua opportunità:Stiamo cercando una risorsa da inserire in un percorso formativo di “stage” caratterizzato da attività di supporto nella gestione della piattaforma di e-learning e nella progettazione e l’erogazione di moduli e contenuti formativi mirati e personalizzabili per ogni canale di vendita.La risorsa in stage risponderà al WW Training Coordinator. Entrerà così a far parte del nostro team WW Business Development nella sede di Milano.Come contribuirai:<ul><li>Darai supporto nell&#39;identificazione dei bisogni formativi e nel miglioramento del cerimoniale di vendita e della Customer Experience all’interno dei POS di Ginori 1735</li><li>Sarai parte attiva nella gestione della nuova piattaforma digitale di mobile learning volta a formare e a comunicare con i diversi canali di vendita di Ginori 1735</li><li>Supporterai il team di training nella progettazione, lo sviluppo e la traduzione di contenuti formativi digitali relativi a diverse tematiche di retail training: storytelling, formazione prodotto, tecniche di vendita, upselling, cross-selling</li><li>Collaborerai gradualmente nella raccolta di informazioni da diverse figure, sia interne che esterne alla manifattura, al fine di garantire un percorso formativo completo e di qualità</li><li>Parteciperai e darai assistenza a workshop di formazione in sede</li><li>Contribuirai alla definizione e all’analisi dei KPIs di formazione e delle performance della learning population</li></ul>Chi sei:<ul><li>Diploma presso un Istituto Linguistico o Laurea in Economia/Formazione/Arte</li><li>Buona conoscenza degli strumenti Office (Word, PowerPoint, Excel, ecc.)</li><li>Eccellenti capacità relazionali, interpersonali e di scrittura</li><li>Ottima padronanza dell&#39;inglese e dell&#39;italiano, con la conoscenza del francese considerata un plus</li><li>Capacità di dimostrare pazienza, ascolto attivo e collaborazione</li><li>Orientamento ai dettagli e propensione al raggiungimento degli obiettivi</li><li>Eccellenti capacità di gestione del tempo e organizzazione</li><li>Disponibile a lavorare presso la sede di Milano</li><li>Disponibile a viaggiare in Italia</li></ul>Why work with usThis is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

KERING BEAUTÉ, une entité du groupe Kering créée en février 2023, développe une nouvelle expertise au sein de Kering afin de permettre à ses marques de réaliser pleinement leur potentiel dans la catégorie Beauté, qui constitue une extension naturelle de leur univers. Les équipes de Kering Beauté développent cette expertise pour un portefeuille de Maisons prestigieuses telles que Bottega Veneta, Balenciaga, Alexander McQueen, Pomellato et Qeelin.Notre objectif est de créer de la valeur pour le Groupe et ses Maisons, en s’appuyant sur l’identité unique de chacune, de manière cohérente avec leur stratégie et leur positionnement sur le marché, en plaçant l’innovation et la créativité au cœur de notre démarche, tout en façonnant la Beauté de Luxe de demain de manière durable et responsable.<div></div>GESTIONNAIRE ADV / CUSTOMER SERVICE ASSISTANTEn tant qu’Assistant Service Client, vous serez responsable de plusieurs aspects clés du processus de service client, tout en étant l’interlocuteur principal des clients. Vous serez rattaché(e) directement au Responsable Service Client, avec un périmètre Monde (Europe et Export).Principales missions :Gestion des commandes, relation client &amp; support commercial :<ul><li>Traitement quotidien et intégration dans SAP des commandes reçues (commandes manuelles et celles passées via le portail B2B par les clients)</li><li>Vérifications : disponibilité des stocks et analyse après exécution ATP, quotas, rejets techniques, cohérence des données, vérification de la solvabilité, conditions commerciales, prix, arrondis, délais, produits arrêtés, durée de vie, spécificités logistiques demandées par les clients</li><li>Informer les clients des produits en rupture, des dates de disponibilité et des produits alternatifs le cas échéant, et discuter des opportunités avec l’Assistant Commercial et les clients</li><li>Suivi rigoureux du cycle complet de la commande : de la réception à la livraison selon les Incoterms &#43; coordination avec le prestataire logistique (3PL) pour assurer les expéditions</li><li>Collaboration étroite avec :<ul><li>Équipe commerciale : participation aux revues de comptes, suivi des données clients</li><li>Finance : faciliter le recouvrement, suivi des limites de crédit par client et application stricte des règles de clôture</li><li>Demand &amp; Supply Planning : vérification des commandes vs quotas</li><li>3PL et équipe transport : suivi des livraisons et expédition​  </li></ul></li></ul>Gestion des retours et réclamations clients <ul><li>Identifier les raisons des retours et réclamations, communiquer avec l’entrepôt pour les aspects logistiques et/ou avec le service Qualité pour le traitement des problèmes</li><li>Émission des avoirs selon les procédures en vigueur</li></ul>Indicateurs de performance et continuité de service : <ul><li>Suivi des indicateurs de satisfaction client (délais, erreurs, réclamations, etc.)</li><li>Suivi des KPI du service client : taux de service (analyse des causes de non livraison complète), suivi des clôtures et progression quotidienne des commandes par rapport à l’objectif mensuel</li><li>Gestion des tâches spécifiques et prioritaires en cas d’absence d’un collègue (prise en charge des commandes, priorisation des demandes, coordination entre les équipes)</li><li>Intégration des nouveaux collaborateurs dans le service (formation IT, processus et autres formations liées au département)</li></ul>Compétences :<ul><li>Minimum 5 ans d’expérience dans un rôle similaire en ADV/service client et supply chain, idéalement dans l’industrie du luxe et de la beauté</li><li>Langues : français, anglais courant</li><li>Outils : Microsoft 365, très bonne maîtrise de SAP S/4 et Dynamics 365, forte appétence pour les systèmes informatiques</li><li>Connaissance approfondie des Incoterms et des procédures de dédouanement</li><li>Excellentes compétences interpersonnelles et de communication (orale et écrite)</li><li>Autonomie, adaptabilité, proactivité, esprit d’équipe et capacité à anticiper les besoins</li><li>Grande rigueur et précision dans la gestion des données</li><li>Orientation service client avec aisance dans la communication interculture</li></ul>Pourquoi nous rejoindre ? Vous souhaitez intégrer une entité en mode “start-up” au sein d’une équipe agile, faire la différence et participer à la création d’une nouvelle expertise dans un contexte de marché ambitieux et stimulant, où vos contributions seront valorisées ? Rejoignez-nous !Kering Beauté s’engage à construire une équipe diversifiée. Nous croyons que la diversité sous toutes ses formes – genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle – enrichit le lieu de travail. Elle permet à chacun d’exprimer son talent, individuellement et collectivement, et renforce notre capacité à nous adapter à un monde en constante évolution. En tant qu’employeur garantissant l’égalité des chances, nous accueillons et considérons toutes les candidatures qualifiées, quels que soient leur parcours et leur origine.

Job Family Group Description - Supply Chain:
Gathers pre- and post-production cycle jobs in fields such as resource planning, order management, logistics and distribution, warehousing and aftersales repair services.

Job Family Description -After Sales and Customer Service:
Responds promptly to customer inquiries, with in-depth knowledge of products, services and processes. Communicates with customers through various channels. Keeps records of customer interactions, transactions, comments and complaints in order to improve customer service efficiency and ensure a high level of customer satisfaction.

Sub-Job Family Description - After Sales:
Resolves technical difficulties and issues with our customers after a sale. Plays a pivotal role in strengthening the bond between customers and sales staff.

How you will contribute<ul><li>Provide best service to customers and introduce the brand</li><li>Achieve sales target</li><li>Improve customers’ reorganization and satisfaction of brand</li><li>Daily check sales amount and stock and ensure its accurate</li><li>Follow company’s policy strictly</li><li>Ensure products’ safety and avoid be stolen and other loss</li><li>Finish the task aligned by line manager in time</li></ul>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

About usSince 1945, the Brioni style is one of effortless modern elegance. It stems from excellence through in-house sartorial savoir-faire and continuous research in exceptional materials. In addition to its state-of-the-art Bespoke service, the House offers unparalleled, made in Italy, ready-to-wear, leather goods, shoes and accessories, both for formalwear and leisurewear, as well as fragrances.Founded in Rome and part of the Kering group, Brioni designs and crafts in the spirit of slow luxury, a value for the planet and people that unites the craftsmen and communities behind the House.ROLE MISSIONYou will support the communication team in the creation of offline and online materials. You will uphold visual and graphic brand standards across all projects and platform, making sure all of them are consistent with corporate identity.KEY ACCOUNTABILITIES<ul><li>Adaptation and implementation of digital and print BTL and POS collateral of the communication campaigns.</li><li>Managing and implementing graphics for Website, Social Media and related digital marketing tools.</li><li>Development of new brand tools to strengthen brand identity.</li><li>Development of CRM materials, client facing communication and tools related to marketing events.</li><li>Actively participate to content creation and manage production of print material from idea to final deliverables.</li></ul>KEY REQUIREMENTS<ul><li>Previous experience in similar role is a plus.</li><li>Degree in graphic and web design.</li><li>Expertise in Adobe Creative Suite: Photoshop, InDesign and Illustrator. XD is a plus.</li><li>Digitally driven. </li><li>Fluent English.</li><li>Capacity to manage several projects contemporarily.</li><li>Focus on quality and details</li><li>Proactivity and initiative</li></ul>Why work with us?This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving luxury house in a global Luxury Group that offers endless possibilities to learn and grow.Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

人材

人材

ケリングについて

ケリングで働くということ

チェンリン、Kering Keys

フローレンス、ブシュロン

ナタリー、グッチ

アントニーノ、グッチ

人材の育成

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