GUCCI Global Client Development Coordinator

Role Mission

Drive a culture of one-to-one clienteling in the stores (client portfolio management, outreaches, appointments). Define the one-to-one clienteling approach in stores, by setting the yearly and quarterly targets, by providing the right tools and frameworks, and by identifying areas of opportunities. Build a strong partnership with Retail Excellence, Retail Training and Retail teams, to influence the full retail hierarchy towards shared goals.

Key Responsibilities

• Contribute to the definition of the yearly and quarterly clienteling targets across all clienteling levers
• Define a simple set of frameworks, guidelines and tools driving clienteling target achievement in the stores; work with Retail teams to cascade effectively in the stores
• Identify needs for skillset upgrade in the stores; partner with Retail Training to develop training strategies, calendar, and briefs to support skillset upgrade in all stores; monitor the effectiveness of the training with the regions and develop corrective actions where needed
• Identify needs for tool updates; partner with Retail Excellence to prioritise on the roadmaps; contribute to the effective roll-out of the updates; drive the monitoring of their impact
• Set-up a monitoring approach with the regions to drive proactive and action-driven discussions, through an effective governance and actionable reports
• Utilise business insights to propose action plans and projects to accelerate the clienteling goal achievements
• Identify regional best practices and share with the rest of the regions
• Collaborate with the Kering group and other brands, identify with them opportunities from benchmarks and best practices from other brands
• Gather actionable feedback from the field through regular store visits with regions
• Foster collaborative ways of working with global stakeholders (Retail Excellence, Retail Training, Retail, Kering) and with Client Development regional teams

Key Skills & Competencies

Professional Skills

• Min 5-years of experience in a similar role, in luxury retail or retail
• Proven understanding of luxury clienteling and client development in a luxury retail environment.
• Recognised knowledge of clienteling tools
• Strong analytical capabilities
• PPT, Excel, Word
• Ability to translate strategic objectives into clear and actionable operational content.

Soft Skills

• Curious, proactive, structured, pragmatic
• Driven by business-impact and goal achievement; business and commercial mindset
• Capacity to navigate complex environments
• Capacity to multi-task
• Clear and effective communication skills, across different organisational levels (stores, regions, global, top management)
• Proven ability to translate needs into actions
• Strong collaboration and stakeholder management capabilities.
• Strong listening skills and ability to capture and translate field insights.
• English mandatory; Italian is a plus

Why work with us?

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.